CXaim Consult

We are a Client Experience and Human Resource consultancy. We train, refine processes and help you work better for longer with your clients at the center.

[CXaim Consult @CXaimconsult]

Uganda is Ebola-free. A powerful reminder that when people, processes, and communication are aligned, remarkable outcomes are possible.
The same principles that protect communities also build exceptional customer experiences.

Here's to putting people first, every time.

[Dr. Diana Atwine @DianaAtwine]

For everyone to know

[CXaim Consult @CXaimconsult]

Environment reflects attitude. The same care we give our clients and businesses should extend to the communities we work in. Let's take responsibility for our surroundings because a cleaner environment benefits us all.

#NationalCleaningDay #aCleanUganda #CommunityFirst

[Office of the Prime Minister - Uganda @OPMUganda]

Please note that cleaning time was changed from 8:00am-11:00am to 7:00am-10:00am.

#OPMUganda #NationalCleaningDay

[CXaim Consult @CXaimconsult]

How often do you review you customer journey ? Do you have a customer journey to begin with ?

#BusinessStrategy #BusinessSuccess #BusinessTips

[CXaim Consult @CXaimconsult]

When employees are involved in process training, they don't just learn new ways of working.
They ask better questions, identify hidden gaps, and take ownership of the improvements.
The best processes aren't imposed. They're built with the people who use them.

#BusinessGrowth

[CXaim Consult @CXaimconsult]

Can't say it enough !

[CXaim Consult @CXaimconsult]

"Calm down."

It might be one of the most counterproductive things a customer service professional can say to a frustrated customer.

What's your take? Has "calm down" ever helped de-escalate a difficult customer interaction?

[CXaim Consult @CXaimconsult]

The other members of staff should be as interested as the management in customers' experiences becase the customers' experience is a combination of the different encounters summed up in one emotion

Extract - Customer Centric
#BusinessAutomation
#growth #BusinessSuccess

[Tony Johnson - CX Consultant + Trainer + Speaker @The_TonyJohnson]

How you treat your team is how they will treat customers - and that will be their perception of your brand and your service.

#tonytips #customerexperience #customerservice #employeeexperience #cx #hospitality #experientialhospitality #teamcare

[CXaim Consult @CXaimconsult]

"You don't build a business- you build people-and then people build the business" - Zig Ziglar
What better way to build people than to train them often, empowering them to serve better and more passionately.
#BusinessStrategy #success #clientsupport

[CXaim Consult @CXaimconsult]

Different scenarios call for different reactions. You need a team that can act in the moment and do the right thing instantly.

[Tony Johnson - CX Consultant + Trainer + Speaker @The_TonyJohnson]

Friction drives customers away. Full Stop. When it is too hard customers will run right to your competitors who make it easier.

#customerjourney #friction #makeiteasy #customerexperience #experientialhospitality #hospitalityculture #customerservicetraining #tonytips

[CXaim Consult @CXaimconsult]

Many business owners believe that Customer Care and experience comes naturally.
The best customer service isn't built on "nice people." It's built on people who are trained, supported, and empowered to consistently deliver great experiences.

#BusinessSuccess #CustomerSupport

[CXaim Consult @CXaimconsult]

Customer experience isn't a department. It's your brand. we're here to share insights, ideas and strategies that help businesses create experiences that people will never forget.
Let us build build better experiences.
#CustomerExperience #cx #ServiceExcellence #BusinessTips