jeanette

mentor and coach in social entrepreneurship skills; changemaker
#paradigmshifts #mentalmodels #inventthefuture #creator #here2create

[jeanette @CXbeyondmetrics]

Check out my latest article: Value chains can be a disadvantage https://t.co/7htyexaQYn via @LinkedIn

[jeanette @CXbeyondmetrics]

@vodafone_de we got your fast net service in December and it’s been terrible. Your customer service refuses to speak English even though the original customer onboarding was all in English. I am hardly able to work from home with the poor service.

[jeanette @CXbeyondmetrics]

#BlackLivesMatter #ubuntu - a way to unite.

[jeanette @CXbeyondmetrics]

#ubuntu #georgefloyd #standtogether https://t.co/GNAu4YD9iY

[jeanette @CXbeyondmetrics]

#ubuntu #georgefloyd #standtogether https://t.co/GNAu4YD9iY

[jeanette @CXbeyondmetrics]

@nicolasedgwick It starts with a healthy mind first https://t.co/fCOtQ0rRDA. I found this helpful. When you get inspiration, set a clear intent, put an action plan together and enforce repetition until you have a healthy habit. I read Atomic Habits.The app was the missing part.

[Michael E. Porter @MichaelEPorter]

In our book, we put forward a strategy for reducing the extreme partisanship and division through practical changes, starting with election and governing rules...

[jeanette @CXbeyondmetrics]

@rightmove since you introduced this popup after clicking on your email, it’s ruined the CX. It hangs - whatever option - why does the user need to click this if you want a quick view. Only option is to go out and search via web. Irritating.

[jeanette @CXbeyondmetrics]

@REWE_Supermarkt I really object to your policy insisting each person entering the shop must have a trolley. I don’t want to touch more than I need to. Even worse that you insist my 16 year old daughter should also have a trolley???? #badcx #commonsense #büchenbach

[Kim Goodwin @kimgoodwin]

A user’s experience seldom begins with opening your website or arriving at your hotel. It often starts in some other place that sets expectations & context. That’s why great formative research is about your users, not about your product.

[jeanette @CXbeyondmetrics]

@nntaleb Zombie companies and more https://t.co/DK3solzeBb

[Lou Downe @LouDowne]

Reminder: this is happening tomorrow at 5pm GMT

We'll use the time to come up with some shared, open principles that services can use to better respond to crisis situations. Come hang out if you're interested.

[jeanette @CXbeyondmetrics]

3 actionable insights to drive a winning culture https://t.co/9MtEcdopqx

[Sam Shah @sam_shah]

What are a company's Coronavirus cancellation and change policies? We're crowdsourcing these policies at https://t.co/eJ2L8KPVPL to give consumers one place to view every company's policy. Users can also add policies and update new information, so please contribute if you can.

[jeanette @CXbeyondmetrics]

@nateliason Language is Leadership - summary I wrote: https://t.co/AEMObJFcQq

[jeanette @CXbeyondmetrics]

@PaulWPRulkens It’s an awesome talk!

[Paul Rulkens @PaulWPRulkens]

New milestone! More than 2.7 million views of my TED talk about how leaders drive innovation: 'Why the majority is always wrong':
https://t.co/NMvDE247go

[jeanette @CXbeyondmetrics]

How to be the best leader you can? Focus on Language. https://t.co/sMDD5oXZqG

[Lou Downe @LouDowne]

A dinner about ‘future cities’ last night surfaced a thought that’s been bothering me for a while

Why does so much of our thinking-energy go into designing better city infrastructure, when towns, villages and ‘rural’ areas are rarely discussed

Is it a class issue. Am I wrong?

[jeanette @CXbeyondmetrics]

@LouiseDowne I met someone in Berlin that is working on the rural concept - exciting

[jeanette @CXbeyondmetrics]

#ranrugby #nurembergcinecitta