@JetBlue This “error” is always on your app. I can’t “manage trip” or “add bag” as your new baggage policy says I should. Calling that number is 200 min commitment—then disconnect. I reported this to cust svc last week. So what?
@JetBlue Your bag policy encourages adding bags in advance but the app gives no access to “Extras” where online instructions say it should be. The app’s “manage trips” generates this error and refers to phone number that is always 180-200 minutes wait time—then disconnects me.