Cady Hadfield

[Cady Hadfield @CadyHadfield]

@ASOS_HeretoHelp I ordered a wallet 2 days before Christmas using my premium delivery, it STILL hasn’t arrived after emailing and speaking to different people who have twice told me they will send it out again! This was supposed to be a Christmas present, very embarrassing!

[Cady Hadfield @CadyHadfield]

@JDhelpteam I have sent you a DM please can you advise ?

[Cady Hadfield @CadyHadfield]

@FlySharpUK @Travel_Up Really appreciate it, if only the rest of the companies were following in your foot steps!!

[Cady Hadfield @CadyHadfield]

Thank you @FlySharpUK for our full refund today. @Travel_Up take note and sort it out.

[Cady Hadfield @CadyHadfield]

@jezzyca25 @MartinSLewis @itvMLshow I know I had to pinch myself! It’s ridiculous I’m not accepting it 🤣 I called 0203 771 3074 at 5pm and wasn’t on hold for very long! X

[Cady Hadfield @CadyHadfield]

@MartinSLewis @itvMLshow I had a flight booked through TravelUp in March which was cancelled. After MONTHS of trying to contact I finally spoke to someone today about a refund. They said they’ve already had the refund from Emirates and will deduct £50 admin fee! Can I argue this?

[Jess @jezzyca25]

Ironic that @Travel_Up website claims you can ‘book confidently’ as they’re ‘100% transparent’. One thing I’m confident of is that I’ll never book with them again! P.s, why send an email saying you’re opening the phone lines up with more staff if it says user busy 24/7? #travelup

[Naomi Moore @NaomiAbelxxxxx]

@MartinSLewis Please help advise me Martin on how to get a full refund from travel companies who are ignoring refund requests @Travel_Up
More details below. #MartinLewis #flightrefunds #travelup #help #airlines #travelrefunds

[Cady Hadfield @CadyHadfield]

#MartinLewis I had a flight booked through TravelUp in March which was cancelled. After MONTHS of trying to contact I finally got through to someone today about a refund. They said they’ve already had the refund from Emirates and will deduct £50 admin fee! Can I argue this?

[Cady Hadfield @CadyHadfield]

@MartinSLewis And they have changed these terms and conditions!! I don’t think it is right that I should have to pay £50 when they’ve received a FULL refund from Emirates and not even bothered to tell me

[Cady Hadfield @CadyHadfield]

@MartinSLewis Hi Martin. I had a flight booked through TravelUp in March which was cancelled. After MONTHS of trying to contact I finally got through to someone today about a refund. They said they’ve already had the refund from Emirates and will deduct £50 admin fee!

[Cady Hadfield @CadyHadfield]

@MartinSLewis So even though they’ve received the refund I’ve still had no contact! And now they’ve said they are taking £50 off my refund which is in terms and conditions. Do I have a leg to stand on? Thank you