Call Center Times Nosa Eke Founder

[Mike Donnelly @MikeDonnelly_MD]

@Five9 released its 2026 Business Leaders Customer Experience Report, uncovering how organizations are moving from #AI experimentation to execution in #CX. Read more via @CallCenterTimes: https://t.co/ilE7T5Yka3

[Call Center Times Nosa Eke Founder @callcentertimes]

We are excited to share our contact/call center industry-focused August 2026 Newsletter! Click the newsletter link below to read this month's featured trending topics, such as current training and leadership models, KPIs, including personal connection and CS, maximizing your workforce, best AI adoption, addressing employee layoffs, ChatGPT, testimonies, benchmark reports, and upcoming events, webcasts, announcements, and classifieds.

Here is the newsletter link on the website: https://t.co/PQufPXLu26
On LinkedIn: https://t.co/5doEjAAWiB

[Call Center Times Nosa Eke Founder @callcentertimes]

Starting Soon...Register Now! Complimentary Webcast: Best Practices in Workforce Optimization August 11 • 1pm ET Presented by CrmXchange Featuring NiCE, Real Numbers and Verint
https://t.co/7VUEbLWPYY #bestpractices #management #callcenters #callcentres #supervisors #directors #wfm #technologysolutions #sales #NiCE #verint

[Leon Kofman @lkofman]

@Five9 released its 2026 Business Leaders Customer Experience Report, uncovering how organizations are moving from #AI experimentation to execution in #CX. Read more via @CallCenterTimes: https://t.co/DeI7lHCDn1

[Call Center Times Nosa Eke Founder @callcentertimes]

Save your seat today! From live product reveals to real customer stories, see how the teams behind 500M+ conversations are using AI agents and voice AI to rebuild the contact center from the inside. Regal Rise, Sept 17, NYC and livestream.
https://t.co/77bO3mhbH8

[Call Center Times Nosa Eke Founder @callcentertimes]

Register Now! Complimentary Webcast: Best Practices in Workforce Optimization August 11 • 1pm ET Presented by CrmXchange Featuring NiCE, Real Numbers and Verint - https://t.co/7VUEbLWPYY #managers #directors #callcenters #callcentres #bestpractices #wfm #frontlineworkers #agents #customerservice #training #technology #supervisors #NiCE #verint

[Call Center Times Nosa Eke Founder @callcentertimes]

Leading Providers of Call Center Products and Services - https://t.co/xo23XXdpFa - A Service of Call Center Times

[Call Center Times Nosa Eke Founder @callcentertimes]

We are excited to share our contact/call center industry-focused August 2026 Newsletter! 

Click the newsletter link below to read this month's featured trending topics, such as current training and leadership models, KPIs, including personal connection and CS, maximizing your workforce, best AI adoption, addressing employee layoffs, ChatGPT, testimonies, benchmark reports, and upcoming events, webcasts, announcements, and classifieds.

Here is the newsletter link on the website: https://t.co/PQufPXKWcy
On LinkedIn: https://t.co/5doEjAAot3

[Call Center Times Nosa Eke Founder @callcentertimes]

We wanted to ensure you personally received our contact/call center industry-focused July 2026 Newsletter before the August edition is released.

Here are this month's featured articles and trending topics:
  - Best Knowledge Management Systems (KMS Lighthouse)
  - CX agents in the age of AI (Ulysses Learning)
  - New advantages with nearshore BPO providers (Vensure Employer Solutions)
  - Revenue-generating AI agents (REGAL)
  - Leadership Summit takeaways (WFH Alliance)
  - Agent readiness and increasing sales conversions (Liveops)
  - Strategies for lowering your CES (Etech Global Services)
  - Winning sales with AI (Invoca Study)
  - Building top-tier customer service (Service Quality Institute)
LinkedIn: https://t.co/OVohQsQbkK Website: https://t.co/pihYHKrxS1

[Call Center Times Nosa Eke Founder @callcentertimes]

Complimentary Webcast: Wednesday, July 15th – 1PM EST - Scheduling for Hybrid Teams
Presented By: Solid Rock Consulting
Register Now https://t.co/LNHvcFxEl0
Scheduling is no longer about filling shifts—it’s about orchestrating work across humans, bots, and automated workflows. This session focuses on how to design flexible, dynamic schedules that support hybrid teams while maintaining service levels, efficiency, and employee experience.

[Call Center Times Nosa Eke Founder @callcentertimes]

Complimentary Webcast: Wednesday, July 15th – Scheduling for Hybrid Teams - Presented By: Solid Rock Consulting
Register Now https://t.co/LNHvcFycay
Scheduling is no longer about filling shifts—it’s about orchestrating work across humans, bots, and automated workflows. This session focuses on how to design flexible, dynamic schedules that support hybrid teams while maintaining service levels, efficiency, and employee experience.
Attendees will walk away with:

- A new scheduling mindset suited for hybrid human-AI environments
- Principles for balancing flexibility with operational discipline
- Examples of how automation changes scheduling assumptions and constraints
- Actionable steps to modernize scheduling practices without disrupting performance

[Call Center Times Nosa Eke Founder @callcentertimes]

Upcoming Contact/Call Center Webcasts, Events, Announcements, and Classifieds - https://t.co/1mrrTVqNPb - A Service of Call Center Times #managers #directors #frontlineworkers #bestpractices #wfm #artificialintelligence #supervisors #technologysolutions #agenticAI

[Call Center Times Nosa Eke Founder @callcentertimes]

We are excited to share our contact/call center industry-focused July 2026 Newsletter! Click the newsletter link to read this month's trending topics: Knowledge Management Systems, CS agents in the age of AI, nearshore BPO providers, revenue generating AI agents, leadership styles, agent readiness and increasing sales conversions, lowering your CES, making your CX top-tier, and upcoming webcasts, events, announcements, and classifieds.

Here is the newsletter link on the website: https://t.co/PQufPXKWcy
On LinkedIn: https://t.co/OVohQsQbkK

[Call Center Times Nosa Eke Founder @callcentertimes]

We are excited to share our contact/call center industry-focused July 2026 Newsletter!  Click the newsletter link to read this month's trending topics: Knowledge Management Systems, CS agents in the age of AI, nearshore BPO providers, revenue generating AI agents, leadership styles, agent readiness and increasing sales conversions, lowering your CES, making your CX top-tier, and upcoming webcasts, events, announcements, and classifieds.

Here is the newsletter link on the website: https://t.co/PQufPXLu26
On LinkedIn: https://t.co/OVohQsQJai

[Call Center Times Nosa Eke Founder @callcentertimes]

Upcoming Contact/Call Center Webcasts, Events, Announcements, and Classifieds - https://t.co/1mrrTVqNPb - A Service of Call Center Times #webcasts #callcenters #callcentres #bestpractices #managers #frontlineworkers #directors #events #classifieds #complimentary

[Call Center Times Nosa Eke Founder @callcentertimes]

Upcoming Webcasts, Events, Announcements, and Classifieds - https://t.co/1wAMHYQAmk - A Service of Call Center Times #webcasts #events #callcenters #callcentres #training #wfm #managers #directors #frontlineworkers #bestpractices #technologysolutions #software #artificialintelligence #callcenterservices

[Call Center Times Nosa Eke Founder @callcentertimes]

Complimentary Webcast - Tuesday, June 9th - The AI Child - What Happens Next Depends on Us
Presented by: Sheri Greenhaus, Managing Partner, CrmXchange
Featuring Daniel Ziv, Global VP of Product Management & GTM for AI and Analytics at Verint
Register https://t.co/w6f2weZ0eC

[Call Center Times Nosa Eke Founder @callcentertimes]

We are excited to share our contact/call center industry-focused June 2026 Newsletter! Click the newsletter link to read this month's trending topics on cost-effective personalized service, nearshore ROIs, increasing your bottom line with gig-style employees, AI agents closing sales, data security, psychosocial health in centers, turning complaints into opportunities, redesigning leave policies to increase employee morale, and upcoming webcasts, events, announcements, and classifieds.

Here is the newsletter link on the website: https://t.co/PQufPXKWcy
On LinkedIn: https://t.co/Qlzlr9rpMu

[Call Center Times Nosa Eke Founder @callcentertimes]

Register Now! - Upcoming June and July Events, Webcasts, Announcements, and Classifieds - https://t.co/1mrrTVqNPb - A Service of Call Center Times #free #events #callcenters #callcentres #managers #directors #bestpractices #frontlineworkers #supervisors #technologysolutions #wfm

[Call Center Times Nosa Eke Founder @callcentertimes]

When The Performance Goes From A Duet, To A Trio, To A Quartet! https://t.co/dHzaswEDp0 via @YouTube