Call Centre Helper

Leading contact centre magazine. News on #ContactCentre #CallCentre #CX #CCaaS #WFM #AI #Analytics

[CallMiner, Inc. @CallMiner]

Wondering what’s on the horizon for #CX as we head into 2026? 🔮

CallMiner’s CEO, Jeff Gallino, and CMO, Eric Williamson, weigh in on the future of AI governance and CX data for @callcentrehelp 2026 predictions.

Read the full piece here.
https://t.co/VmyCTcnDMT

[Crescendo @crescendoCX]

“CX leaders are unleashed with AI.”

@_matt_price said it best at Crescendo Live NYC during his chat with @callcentrehelp.
This is the moment customer experience becomes limitless.

Watch the interview 👇

[Call Centre Helper @callcentrehelp]

Learn how by adopting @Five9, @WyndhamHotels achieved a containment rate of 50%

Leveraging cloud Wyndham Hotels saved millions in operational costs, automated 62% of engagements and reduced abandonment rates less than 1%

Download the case study: https://t.co/7S4cb7KZiM

[Call Centre Helper @callcentrehelp]

“@Five9 is a suitable choice for large enterprises seeking a robust and scalable platform with advanced AI solutions.” - IDC MarketScape: European CCaaS 2025

Download their IDC MarketScape profile to learn why Five9 was named a Leader: https://t.co/WDqUlIgUB2

[Call Centre Helper @callcentrehelp]

New research from @ContactBabel has highlighted the 4 business issues UK Transport and Travel brands should be addressing to improve customer CX.

Understand how you can improve your customer experience with these valuable takeaways.

👉 https://t.co/fWfLVIFORK

@Five9

[Call Centre Helper @callcentrehelp]

We’re proud to share that @Five9 has been recognised as a Leader in the inaugural @IDC MarketScape: European Contact Centre as a Service (CCaaS) 2025 Vendor Assessment.

Download their IDC MarketScape profile to learn why Five9 was named a Leader: https://t.co/WDqUlIgmLu

[Call Centre Helper @callcentrehelp]

Discover the 6 ways to boost CX in travel and hospitality.

Uncover new opportunities and remove pain points for guests to deliver superior experiences and a true competitive edge.

👉 https://t.co/4Aun3fqvlg

@Five9

[Call Centre Helper @callcentrehelp]

@Five9 recognised as a Leader for the 8th time in the 2025 Gartner Magic Quadrant for Contact Centre as a Service.

Get your copy here: https://t.co/lkOsPaeaGd

#TheNewCX #GartnerMagicQuadrant

[Call Centre Helper @callcentrehelp]

Travellers and diners expect seamless, personalised journeys from customised offers, through to bespoke rewards on loyalty programmes. Discover the new trends that are shaping CX strategy in the new Five9 eBook: https://t.co/O3feHAEkrE

#UKTravel #CX #ContactCentre

[Call Centre Helper @callcentrehelp]

@Five9 Named a Leader in First-Ever IDC MarketScape for European CCaaS 📢

“Five9 is a suitable choice for large enterprises seeking a robust and scalable platform with advanced AI solutions.” — IDC MarketScape: European CCaaS 2025 👉 https://t.co/WDqUlIgUB2

[Call Centre Helper @callcentrehelp]

In this webinar, industry experts from @Five9, WebBeds and ContactBabel will share the latest CX challenges facing travel and hospitality and the actions leaders can take to stay ahead. You’ll discover how WebBeds applied these strategies with Five9:

👉 https://t.co/uYhfKBL9qL

[Call Centre Helper @callcentrehelp]

We’re proud to share that @Five9 has been recognised as a Leader in the inaugural IDC MarketScape: European CCaaS 2025 Vendor Assessment.

Download their IDC MarketScape profile to learn why Five9 was named a Leader: https://t.co/WDqUlIgmLu

#IDCMarketScape #TheNewCX

[Call Centre Helper @callcentrehelp]

15 Ways to Build Rapport With Customers🪜

Start learning how to build rapport here 👇
https://t.co/8MCRwVILCH

#CustomerExperience #contactcenter #rapport

[Call Centre Helper @callcentrehelp]

Struggling to work our staffing requirements in your #contactcenter ?

Explore our guide that breaks down the process into nine simple steps 👇
https://t.co/O7rF4oC9Zj

#Staffing #calculation #occupancy

[Call Centre Helper @callcentrehelp]

Would you like a free calculator to measure call centre shrinkage 🧮

Download our free tool here 👇
https://t.co/wNq5Hdp3Oc

#Shrinkage #calculator #contactcenter

[Call Centre Helper @callcentrehelp]

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service 👎

Explore the top 21 ways to apologize to a customer 👇
https://t.co/fohrPuhceO

#sorry #apologize #contactcenter

[Call Centre Helper @callcentrehelp]

The top 50 Words to Describe Yourself on Your CV?

If you're struggling to write about yourself on your CV, we have put together a list for you 👇
https://t.co/i1fiMDMwZq

#CV #Employment #contactcenter

[Call Centre Helper @callcentrehelp]

Want to know the whole phonetic alphabet? 🔤

Here you can explore all of the phonetic alphabets with free downloads to share with the team 👇
https://t.co/8HUMVeUGEC

#PhoneticAlphabet #contactcenter #phonecall

[Call Centre Helper @callcentrehelp]

Have you heard of Erlang X? No, it’s not a typo…❌

Erlang X is a refreshing take on contact centre capacity calculations, picking up where Erlang C drops off! WFM expert Doug Casterton explains more 👇
https://t.co/eIwFPY9CcF

#Erlang #contactcenter #WFM

[Call Centre Helper @callcentrehelp]

We all know the hidden time killers in our contact centres... But what can we do to stop them? 🤔

@babelforce breaks how in this guide 👇
https://t.co/P3hcv9hpsv

#contactcenter #call #babelforce