babelforce

babelforce is the composable voice platform uniting agents and automation.

[babelforce @babelforce]

Customer satisfaction - the #1 goal we're all aiming for.🏆

In short: it is a key metric businesses use to understand and improve customer experience.

Read our most recent article to find out why CSat is so important for your business.💡

https://t.co/Rl8OvNYmOM

[babelforce @babelforce]

According to a recent report by Gallup, 76% of workers will experience burnout at some point in their job.🔍

For call centers, burnout is especially common.

But how can agent burnout be prevented?

We break it down for you in this article. 👇

https://t.co/tsIACqz32J

[babelforce @babelforce]

We got ranked as one of the Top CCaaS Vendors 2023!

https://t.co/HhQHqpm5xm

[babelforce @babelforce]

We asked our founders Pierce, Timo and Christian what it's like to be a cool vendor.😎🚀

On top of that, we surprised them with a delicious cake at our office in Berlin for this special occasion.🎂

But let's take a look at what they have to say about this great recognition.👇

[babelforce @babelforce]

As a remote-first company, uniting the entire team is always a unique and exciting experience.✨

Our recent journey to Italy was undeniably special, providing us with valuable opportunities to deepen our connections and strengthen our working relationships.🚀

#teamculture #team

[babelforce @babelforce]

Did you know?🫢

Gartner recently recognized us as a Gartner Cool Vendor 2023 in the Gartner Cool Vendors in Composable Customer Engagement Platforms report.🤩

Read the following article to get all the details.👇

https://t.co/qBqKAMkbr4

#success #saas #customerservice #ai

[babelforce @babelforce]

Always remember: If you put your customer first, your customer will last.✅

#cx #customerexperience

[babelforce @babelforce]

Always remember: If you put your customer first, your customer will last.✅

#customerservice #cx

[CX Today @cxtodaynews]

Welcome to the #CXFestival: A Customer Experience Event Like No Other 🎊

Enjoy a professional conference with the context changed 👇

https://t.co/YSnT56hTNE #cx #cxnews #ccaas | @babelforce

[CX Today @cxtodaynews]

Pierce Buckley, CEO of @babelforce, joined us for our #BigCXUpdate23 to explore the power of natural language processing and AI in the #callcenter.

Watch the full interview here ⬇️
https://t.co/KtjWgett0g

#cx #llm #largelanguagemodels #nlp #naturallanguageprocsseing #ai

[CX Today @cxtodaynews]

Welcome to the CX Festival: A Customer Experience Event Like No Other 🎪

Enjoy a professional conference with the context changed 👇
https://t.co/ePDH2fuEWl

#CX #CXFestival #CustomerExperience #CXConference

[Shep Hyken @Hyken]

Customer data can be overwhelming at times. The key is not about having a lot of data but knowing what data is relevant. The best leaders don't just know how to interpret data. They know which data is important to interpret.

[Pierce Buckley @PierceGBuckley]

Superhuman AI, or not? What does "human level" performance mean?

#ai #ChatGPT #opensource

https://t.co/llzNb3hML4

[babelforce @babelforce]

Check out the latest news from "The babel". 👇

This time it's about a local company winning a rather special award...🤭

#news #saas #technology

[Pierce Buckley @PierceGBuckley]

I've been on both sides of the RFP desk: purchasing and sales. Finally a business award that acknowledges the bone-crunching, suboptimal nature of the RFP beast 😜
#sales #purchasing #businessaward
https://t.co/a9565RFU3E

[babelforce @babelforce]

How do you future-proof your customer service?

[Intelligent Purpose @CustomerPurpose]

If you're not making your customers feel special, you're missing out on a huge opportunity

#customerexperience #Marketing #strategy