CallEEAST

This is the official Twitter feed for the East of England Ambulance Service NHS Trust's Outsourced Contact Centre, CallEEAST.

#OutsourcedContactCentre

[CallEEAST @CallEEAST]

"At the going down of the sun and in the morning, we will remember them."
At CallEEAST, we take a moment to remember, and pay our respects to all those whose service and dedication have shaped the lives we lead today.
Lest We Forget.
https://t.co/jPFP6bDcIy
#RemembranceDay

[CallEEAST @CallEEAST]

A Huge Congratulations to Andy!
A massive congratulations to our Head of Commercial Services, Andrew Gay, who graduated yesterday with an Executive MBA with Distinction! 🎓👏

We're incredibly proud of you!
https://t.co/jPFP6bDcIy
#Congratulations #ExecutiveMBA

[CallEEAST @CallEEAST]

Congratulations, Sally! 🌟
A huge congratulations to Sally on successfully completing her Leadership Development Framework!
Thank you, for your continued dedication, leadership, and commitment to helping CallEEAST thrive.
🖥️ - https://t.co/F1YsJmWMc6
#Leadership #TeamRecognition

[CallEEAST @CallEEAST]

☕🍰 Macmillan Coffee Morning is Here! 🍰☕
It's that time of year again when our CallEEASTian's dust off their baking tins
We're hoping to raise a fantastic amount for Macmillan Cancer Support today.
🖥️ - https://t.co/F1YsJmWMc6
#MacmillanCoffeeMorning #Fundraising

[CallEEAST @CallEEAST]

📞 Real People. Real Conversations.
There's no doubt that AI and digital tools are becoming a bigger part of how organisations communicate with their customers and patients.
At CallEEAST, we believe AI should be an option, not the only option.
🖥️ - https://t.co/F1YsJmWMc6
#AI

[CallEEAST @CallEEAST]

💉🤧 Flu Season is coming
📞More calls. More demand. More support.
At CallEEAST, we help ease that pressure by providing flexible support when services need it most
Supporting patients. Supporting practices. Supporting your team.
🖥️ - https://t.co/F1YsJmWMc6
#FluSeason #GPSupport

[CallEEAST @CallEEAST]

🎸📼 We do love a viral trend here at CallEEAST... 📼🎸

So when the AI-generated 80s makeover trend started appearing everywhere, we couldn't resist getting involved!
🖥️ - https://t.co/F1YsJmWMc6
#CallEEAST #80sStyle #Throwback #ViralTrend #OfficeFun

[CallEEAST @CallEEAST]

📞Behind Every Call Is a Real Person
In a world of online forms, chatbots, and automated systems, sometimes people simply want to speak to another person
At CallEEAST, we understand the value of a conversation.
🖥️ - https://t.co/F1YsJmWMc6
#CommunicationIsKey #CustomerExperience

[CallEEAST @CallEEAST]

🎒📞 Back to School. Back to Routine. Backed by CallEEAST.
Whether it's answering calls, taking messages, managing appointments, or providing out-of-hours support, we're here to help keep things running smoothly while you focus on what matters most.
#BackToSchool #ContactCenter

[CallEEAST @CallEEAST]

Bank Holiday? We're Still Here.📞
While many people are enjoying a well-earned Bank Holiday break, it's business as usual for our teams at CallEEAST.
Our CallEEASTians are on hand to ensure services continue running smoothly.
🖥️ - https://t.co/F1YsJmWMc6

[CallEEAST @CallEEAST]

📞 The First Voice of Your Organisation
Most people never see the work that happens behind the scenes in a contact centre.
At CallEEAST, we're proud to be that first point of contact and to represent our partners every day.
🖥️ - https://t.co/F1YsJmWMc6

[CallEEAST @CallEEAST]

📞 Customer Service vs Customer Experience
"How can we answer calls faster?"
It's:
"Why are people calling us in the first place?"
Understanding the difference between customer service and customer experience helps us support our clients more effectively
https://t.co/F1YsJmWMc6

[CallEEAST @CallEEAST]

📞 It's not just about answering calls.
One of the biggest benefits of having contact centre support is giving your own teams the time and space to focus on what they do best.
The result? Less pressure and more time spent where it matters most https://t.co/F1YsJmWMc6

[CallEEAST @CallEEAST]

📞 What can a contact centre actually do for your business?
When staff are tied up with appointments, helping customers or simply trying to get through their workload, the phone doesn't stop ringing. That's where having extra support can make all the difference.
#BusinessSupport

[CallEEAST @CallEEAST]

📞 Out-of-Hours
We support organisations by ensuring there's always someone available to answer the phone. Whether it's taking messages, handling enquiries, signposting callers, our teams help businesses maintain a professional and responsive service.
🖥️ - https://t.co/F1YsJmWMc6

[CallEEAST @CallEEAST]

🌟 Staff Recognition Spotlight! 🌟
Zoe has been instrumental in supporting the training of a new starter and has also updated the notes in Cleric, helping to make the booking process smoother and more efficient for the team.
🖥️ - https://t.co/F1YsJmWMc6
#StaffRecognition #EEAST

[CallEEAST @CallEEAST]

Jane and Sally were invited to a special Awards Event to celebrate their incredible work milestones with the East of England Ambulance Service NHS Trust.
Out of 38 colleagues from across the Trust being recognised, two were our very own CallEEASTians
🖥️-https://t.co/F1YsJmWMc6

[CallEEAST @CallEEAST]

☀️ Summer Cover Sorted ☀️
Staff taking some well-earned time off?
At CallEEAST, we understand that summer can bring additional challenges for services and businesses alike.
Need extra cover? We're here to help.
🖥️ - https://t.co/F1YsJmWMc6

[CallEEAST @CallEEAST]

💬 Did You Know?
At CallEEAST, we provide tailored contact centre solutions to a wide range of organisations across the UK.
📞 Professional. Reliable. Tailored to you.
🖥️ - https://t.co/F1YsJmWMc6
#NHSSupport #OutOfHours #7DaysAWeek

[CallEEAST @CallEEAST]

💗🩵 Team Pink! 🩵💗
The cupcakes have spoken… it’s a GIRL! 🎀🧁
A huge congratulations to Jess & Rowan on your exciting news. It was so lovely celebrating with you all and sharing what we think is CallEEast’s first-ever gender reveal!
🖥️ - https://t.co/F1YsJmWMc6
#ItsAGirl