It was a packed trip this time around #MIGlobal, but the energy was amazing as usual. So thankful to be able to reconnect with so many partners, friends and fellow scholars in this trip.
I’ve been talking about AI for a long time with folks here, but I couldn’t keep up with the questions this time 😅. Thanks to a good meeting I’ll be able to share more about the AI Journey soon with many more people.
Go glad to be able to reconnect at #MIGlobal this year: I’ve had my head buried deep in terminal windows and agents like other tech CEOs.
Brave new world, have not been speaking to very many humans for the last year 😅 looking forward to connecting with some awesome partners
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As we face another storm here in Silicon Valley & the west coast…
I’m thankful for the systems and the wonderful first responders that rush in to help in the most difficult times. I’m thankful that we get to build systems to power up people like this.
Can Google keep up?
Yesterday was exciting. After only 24 hours, Google took Gemini out of beta, then, Elon Musk released the beta for Grok 2.
It has some crazy new image generation features I can't wait to try out.
Elon hinted that Grok 3 is on the horizon, and it’s set to be
unanswered, virtual agents can help. They can ensure every customer call is answered.
Using a virtual agent improves your call handling and team engagement. This leads to better customer service.
Bad Call Handling is Affecting Your Bottomline
By taking advantage of the latest advanced technology, you can increase your bottom line.
A virtual agent can summarize and analyze your calls. It can help you find the people who need coaching the most.
If your calls are
can also help route them to the right person for the right job. It can give you insights in seconds. If you want to know how Janet's last call went, AI can summarize it and provide feedback to you and your team.
So, is your call center up to date?
Is Your Call Center Up to Date?
A successful call center needs the best tech and staff to assist customers.
So, if your call center isn’t taking advantage of AI agents then your call handling isn’t as efficient as it could be.
AI agents can not only answer calls 24/7 but it