@merseyrail Survey is clearly not going anywhere.
Awful service, never reliable, constant delays and constant issues with the trains or lines. Prices have gone up but clearly none of it goes back into upkeep.
Where is the money going.
@merseyrail But that helps nobody trying to travel, why was it allowed out of the depot if its dirty enough to be removed from service? Prices have gone up more and more but the service has gotten so much worse, where is the money going
@merseyrail Refunds and compensation arnt the issue.
The issue is the supposed 95% satisfaction rate that is a lie and the fact the brand new trains can't even run on time or reliably.
"Faster than a sleigh" if the sleigh was on a rocky mountain getting pulled by a mouse
@merseyrail Be good to get an explanation of why the 2230 train to Ellesmere was late, then terminated at rock ferry for a train fault, even though the train was moving and running fine
Paid almost one hundred for a rail pass I can't even use to get home
Complaints forms don't get checked.
@merseyrail Record profits of what, 43.9 million reported but yall can't run a service due to flooding which should of been prevented years ago?
80 quid for a train pass I can't even use half the time?
Wild honestly
@merseyrail I love that 11 hours later there is still issues on the chester/Ellesmere line.
Amazing service as always.
Sort your signals out its really embarrassing at this point
@merseyrail I genuinely don't know if I can even believe that at this point because every day its delays and cancellations.
It has been nothing but unreliable service since the new trains