CapFeather

Customer strategy and innovation advisory. Australia / Europe / USA

[CapFeather @CapFeather]

Feeling like your CX isn't reflecting on the bottom line? Lean CX - the new book by customer strategists Robert Dew, Bill Russell, Cyrus Allen and George Bej - is a new look at how to achieve real value from CX.

#leancx #cx #businessbooks #lifelonglearning #customersuccess

[CapFeather @CapFeather]

What is Your Gold Standard Customer Experience? https://t.co/LHhKovofSx

[CapFeather @CapFeather]

It's not all about the steak sandwhiches! Reflections on the leadership in yacht racing and business https://t.co/kDsDjvsNL9

[CapFeather @CapFeather]

We support your team to really apply the learning to your business. Get 10% off all 2021 Corporate Education, tailored for your organisation. Find out more at https://t.co/uHmCUfJtRu
Code: CORP2021
Offer only until 23 December.

#cxm #customerexperience #learning #development

[CapFeather @CapFeather]

Sail into the New Year with your CX Team Training booked.
Get 10% off all 2021 Corporate Education. Book now at https://t.co/528WACMYds
Code: CORP2021
Offer only until 23 December.

#cxm #customerexperience #learning #development

[CapFeather @CapFeather]

10% off all 2021 Corporate Education. Book now at https://t.co/528WACMYds
Code: CORP2021
Offer only until 23 December.

#cxm #customerexperience #learning #development

[CapFeather @CapFeather]

10% off all 2021 Corporate Education. Book now at https://t.co/528WACMYds
Code: CORP2021
Offer only until 23 December.

#cxm #customerexperience #learning #development

[CapFeather @CapFeather]

75% of sales decision makers report that customer expectations are higher now than before [Hubspot 2020]. Level up your team with one of our tailored Corporate Education programs: https://t.co/uHmCUfJtRu

#cxm #customerexperience #customersuccess

[CapFeather @CapFeather]

More than one third (37%) of Australian business
leaders currently rank revenue generation as their
#1 sales priority [Hubspot 2020]. Apply for Fast Customer Revenue Uplift here: https://t.co/HxcSdVDyQa

#cxm #growth #customersuccess #revenuegeneration

[CapFeather @CapFeather]

Our SME client has achieved 85% sales growth from 2019, a $94.7 million pipeline, plus conversion on quotes has gone up from 25% to 57%. Are you ready for 10 - 30% revenue uplift? Apply to get fast revenue generation.

https://t.co/HxcSdVDyQa

#cxm #customersuccess #growth

[CapFeather @CapFeather]

How can you use AI to enhance your customer experience? These 5 steps will help you get the right results for your organisation.

https://t.co/P0iXB0wwUI

#cxm #customerstrategy #innovation #ai

[CapFeather @CapFeather]

What if your business could predict what your customers want, before they tell you? Sarah Daly reviews Prediction Machines, highlighting the implications of AI for your customer strategy.

https://t.co/RxVVItHbeT

#customerstrategy #cxm #ai

[CapFeather @CapFeather]

Would you trust a robot surgeon? In a relatively short period of time health treatment may look more like something we’re used to seeing in science fiction movies, not our local clinic.

https://t.co/Vz8s9RhF1H

#robots #healthcare #customerstrategy #future

[CapFeather @CapFeather]

Want to know how to emotionally cut through? This is the final in a 3 part series by Dr Robert Dew. The article describes our highest two needs: aspiration and fulfillment.

https://t.co/Gz300V8asq

#psychology #customerstrategy

[CapFeather @CapFeather]

The November Edition is out today!
https://t.co/P4w4y002iA

Want to subscribe and receive it each month? Click here: https://t.co/81nD7M1wgB

#cxm #customerstrategy #customersuccess #news

[CapFeather @CapFeather]

Robot Surgeons - would you put your life in the hands of a robot?

[CapFeather @CapFeather]

What a week! Pfizer and BioNTech are leading the vaccine race. The world is breathing a sigh of relief, the global share market is rebounding, and consumer sentiment looks buoyant. Hats off all of the teams involved!
#vaccine #covid #pfizer #health

https://t.co/A6j8wWzF8U

[CapFeather @CapFeather]

The Economist outlines why their US Election forecast model got it wrong. A pertinent reminder that research doesn't predict the future, and why we use real life market testing to make business decisions.

#CXM #uselection #election2020

https://t.co/6NpM5P81RM

[CapFeather @CapFeather]

Developing your customer strategy and need to engage your team? Wargaming will get you there. CapFeather's UK/EU lead Matt Stanton takes you through his Intro to Wargaming in this 60 min free webinar.
https://t.co/Qs3diKxaUW
#strategy #customerstrategy #webinar #teamengagement

[CapFeather @CapFeather]

We are so excited to welcome Jana McKenzie as our Community Manager across CapFeather and the CX Institute. We are sure you will love meeting her too as she helps bring more of our brilliant CX community together! 🎊

#cxstars #cxm #customerexperience #cxcommunity