Ca pankaj Kumar

[Ca pankaj Kumar @CapankajKumar11]

Absolutely shocked by the irresponsible conduct of @atherenergy and sheer dadagiri by its dealer Ather Alankar, Rukunpura, Bailey Road, Patna.

Asking for the bills against the amount paid by me, I was manhandled and beaten by all the male staffs of dealership on 17/10/2025 — an act completely unacceptable in a civil setup.

An FIR has been registered, and I’ve shared CCTV footage, pictures of injuries, and the copy of FIR with the Ather head office.

Instead of taking firm action, Ather’s customer care shockingly defended the manager, suggesting the customer might have “done something foolish” to provoke the assault.

This is not customer service — it’s corporate empathy and moral turpitude. If there was any dispute, the agency could’ve taken legal recourse, not violence.
@atherenergy @AtherCare — is this how you treat your customers?
Tagging:
@GoI_MeitY @DPIITGoI @ConsumerForumIn @theicai @bihar_police
#atherenergy
#ConsumerRights
#CustomerSafety
#ICAI
#AlankarAther
#JusticeForCustomer

[Ca pankaj Kumar @CapankajKumar11]

@KhattakFar48259 @vikrantgupta73 Dur gao ek basti thi jaha randia sasti thi...kuch bolo to khilkhila kar hasti thi.... Tum v bahut saste ho... Usi gao ke lagte ho... Gao ka naam paxti...

[Ca pankaj Kumar @CapankajKumar11]

@SilentThe41134 @vikrantgupta73 Good one....👏👏

[Ca pankaj Kumar @CapankajKumar11]

@wal3dahmad @vikrantgupta73 Jo randi sab roj harta h wo winner pe aise hi rote rahe

[Ca pankaj Kumar @CapankajKumar11]

@HumayunInvests @icelandcricket Ok agreed, but honestly tell me have you hit like this even in your games or dreams.

[Ca pankaj Kumar @CapankajKumar11]

So this is ather's response after a month.
Instead of taking strict action for its customers safety, they are hiding behind pity excuses to save its premium partners who can charge whatever they want without any fear.
@atherenergy @jagograhakjago
#shamelessather
#irresponsiveather

[Ca pankaj Kumar @CapankajKumar11]

Absolutely shocked by the irresponsible conduct of @atherenergy and sheer dadagiri by its dealer Ather Alankar, Rukunpura, Bailey Road, Patna.

Asking for the bills against the amount paid by me, I was manhandled and beaten by all the male staffs of dealership on 17/10/2025 — an act completely unacceptable in a civil setup.

An FIR has been registered, and I’ve shared CCTV footage, pictures of injuries, and the copy of FIR with the Ather head office.

Instead of taking firm action, Ather’s customer care shockingly defended the manager, suggesting the customer might have “done something foolish” to provoke the assault.

This is not customer service — it’s corporate empathy and moral turpitude. If there was any dispute, the agency could’ve taken legal recourse, not violence.
@atherenergy @AtherCare — is this how you treat your customers?
Tagging:
@GoI_MeitY @DPIITGoI @ConsumerForumIn @theicai @bihar_police
#atherenergy
#ConsumerRights
#CustomerSafety
#ICAI
#AlankarAther
#JusticeForCustomer

[Ca pankaj Kumar @CapankajKumar11]

@atherenergy Dont need your sympathy or concern. Just take some struct actions. Your customer care justified the manhandling by the manager citing that agency has been operating for four years and no such incident has been reported. They blamed me for the incident without going through cctv

[Ca pankaj Kumar @CapankajKumar11]

@chandan_stp Agar aisa hua to ap bihar ke cm ban jaiyega

[Ca pankaj Kumar @CapankajKumar11]

@maveinlux Only because he is better than everybody else sitting there

[Ca pankaj Kumar @CapankajKumar11]

@ashmg2000 @RubikaLiyaquat Agar itni hi sachai thi isme to kyu nhi supreme court ko bheja gaya ya social media me kyu nhi dikhaya Gaya.... Can u tell us??

[Ca pankaj Kumar @CapankajKumar11]

@AmazonHelp But you must understand there are specific situations to every issues which cannot have a defined set of replies. That needs to heard in personal on call, but the same is not provided in my case

[Ca pankaj Kumar @CapankajKumar11]

@AmazonHelp You guys are just acting like preset computers with fix set of replies. Neither you are solving the issue nor providing the solution to specific issue, as you don't even know the issue properly.
Whatever i am asking the reply remains same.

[Ca pankaj Kumar @CapankajKumar11]

@AmazonHelp I know the resolution cannot be provided here..... But since i have already filed a complaint, investigation is under progress since more than 48 hours.... There must be means for me to communicate with investigation team. Since i am the prime aggreived and loser here

[Ca pankaj Kumar @CapankajKumar11]

@AmazonHelp So that means u cannot provide a direct communication system even in my case where the issue is of utmost priority and being your prime member cheated by whoever in the process, i can't find a way to communicate my problems directly even after so many calls and tweets

[Ca pankaj Kumar @CapankajKumar11]

@AmazonHelp But i need to know the resulting scenarios of investigation.... Whether i can receive the product again if the original product is exchanged

[Ca pankaj Kumar @CapankajKumar11]

@AmazonHelp The product is complimentary in nature hence no refund is related to the order

[Ca pankaj Kumar @CapankajKumar11]

@AmazonHelp I am forced to post these information as i have no direct method to enquire about investigation or satisfy my queries.

[Ca pankaj Kumar @CapankajKumar11]

@AmazonHelp As i shared the screenshot.....i asked him to tell me the resulting scenarios of investigation on the concerned order. But he didn't replied the matter

[Ca pankaj Kumar @CapankajKumar11]

@AmazonHelp Everytime the call was disconnected saying technical issues since yesterday

[Ca pankaj Kumar @CapankajKumar11]

@AmazonHelp