CapCut Support

CapCut global customer support team, focusing on providing professional technical support and troubleshooting services for CapCut users worldwide.

[CapCut Support @Capcut_CS]

🔥 Your Voice, Our Priority 🔥
Hi creators! We're CapCut Support team! we're here to unblock your creativity.

✨ Quick Help Zone ✨
Q: "Pro paid but features locked? Log-in failed?"
→ DM us your UID! We'll fix it ASAP ⏱️
Q: "Having questions or suggestions while using the features?"
→ Leave a message here or contact our official customer service channels below 👇

🚀 Official Customer Service Channels🚀
For fastest help:
1️⃣ DM @Capcut_CS (CapCut Support)
2️⃣ Email: [email protected] (24/7)
3️⃣ Feedback: you could always go to "Help -> Feedback" to report your problem and provide relevant screenshots or videos.

We're happy to hear from you! Wish you a pleasant editing journey~❤️

[CapCut Support @Capcut_CS]

@VLenoir13937 @capcutapp Hola, lamentamos mucho los inconvenientes que esto le haya podido causar. Hemos tomado nota de su situación y ya le hemos enviado un mensaje privado. Por favor, revise su bandeja de mensajes privados para más detalles.

[CapCut Support @Capcut_CS]

Hi there! We are the CapCut support team and we have received your feedback.
Could you please further elaborate your problem here - whether you need our support for subscription, product features or other services? We will try our best to support you.
We appreciate your patience and understanding!

[CapCut Support @Capcut_CS]

@adi_sam101 Hi @adi_sam101 , we're actively following up on this and would like to help look into the charges. Would you mind sending us a DM with your CapCut account information or a screenshot of the payment record so we can investigate further. Thank you for your cooperation.

[CapCut Support @Capcut_CS]

Hi there！
To cancel auto-renewal:
Billed by Apple: Open iTunes/App Store → tap your Apple ID → View Apple ID → Subscriptions → find CapCut → Cancel Subscription.
Billed by Google or other platforms: Open CapCut → Membership page → Manage auto-renewal → Cancel subscription.
If it doesn’t work or you’re still billed after cancellation, please DM us your purchase record and we’ll help you sort it out 🙏

[CapCut Support @Capcut_CS]

Hi, we sincerely apologize for the inconvenience you've encountered. We've received your message and would like to know: Which channel did you use to contact us, and what specific issue are you currently facing? Please kindly provide your UID or email address so we can assist you further. Thank you for your patience and understanding!

[CapCut Support @Capcut_CS]

@loklsy Hi, we’re sorry to hear about your experience. We take this type of feedback seriously and would like to look into it further. Could you please provide us with your UID via DM so our team can investigate the issue? Thank you for bringing this to our attention.

[CapCut Support @Capcut_CS]

Dear user, we have received your feedback. We apologize for the inconvenience caused to you due to the high amount of customer inquiry.
Could you please let me know of the email address that you used to contact us via DM, so I could flag your case to our internal team to prioritize on your case.
We appreciate your patience and understanding while we improve your CapCut experience.

[CapCut Support @Capcut_CS]

Hi, we apologize for the inconvenience caused to you due to the high amount of customer inquiry.
Could you please let me know of the email address that you used to contact us via DM, so I could flag your case to our internal team to prioritize on your case.
We appreciate your patience and understanding while we improve your CapCut experience.

[CapCut Support @Capcut_CS]

Hi, we apologize for the inconvenience caused to you due to the high amount of customer inquiry.
Could you please let me know of the email address that you used to contact us via DM, so I could flag your case to our internal team to prioritize on your case.
We appreciate your patience and understanding while we improve your CapCut experience.

[CapCut Support @Capcut_CS]

@samartyme @capcutapp Hi, we have received your feedback. We apologize for the inconvenience caused.
Could you please let us know of the email that you used to contact us via DM, so I could flag your case to our internal team to prioritize on your case.
We appreciate your patience and understanding.

[CapCut Support @Capcut_CS]

@barbarafaleiro_ @capcutapp Hi, we have received your feedback. We apologize for the inconvenience caused.
Could you please let us know of the email that you used to contact us via DM, so I could flag your case to our internal team to prioritize on your case.
We appreciate your patience and understanding.

[CapCut Support @Capcut_CS]

@OrwellfridayAI @capcutapp Hi, we have received your feedback. We apologize for the inconvenience caused.
Could you please let us know of the email that you used to contact us via DM, so I could flag your case to our internal team to prioritize on your case.
We appreciate your patience and understanding.

[CapCut Support @Capcut_CS]

@Fuall112 @dreamina_ai Hi, we have received your feedback. We apologize for the inconvenience caused.
Could you please let us know of the email that you used to contact us via DM, so I could flag your case to our internal team to prioritize on your case.
We appreciate your patience and understanding.

[CapCut Support @Capcut_CS]

@meow_swift Hi! Sorry to hear about this experience. We'd like to look into it further. Could you please send us a DM with more details, including a screen recording (if available), your UID, and approximately when this happened? We'll investigate this further. Thank you!

[CapCut Support @Capcut_CS]

@towya_aillust Hi, we sincerely apologize for the inconvenience caused.
To allow us to look into your issue and follow up, could you please provide the following via direct message:
1. Your UID
2. Email address associated with your CPP
We will ensure your feedback receives thorough attention.

[CapCut Support @Capcut_CS]

@ptreatshaven Hi, we have received your feedback, and we're sorry to hear that you're experiencing issues with your payment.
Would you mind sharing more information of your payment details with us via DM please? We will contact the internal team to check

[CapCut Support @Capcut_CS]

@takemeout Hi, we have received your feedback, and sorry to hear that you're experiencing issues with your payment.
Would you mind sharing more information of your payment details with us via DM please? We will contact the internal team to check and give you feedback the quickest we can.

[CapCut Support @Capcut_CS]

@terry_gormley @capcutapp Hi, we sincerely apologize for the inconvenience caused. We've received your message and would like to know: Which channel did you use to contact us, and what specific issue are you currently facing? Please kindly provide your UID or email address so we can assist you further.

[CapCut Support @Capcut_CS]

@BS_ukpong Hi, we sincerely apologize for the inconvenience caused. We've received your message and would like to know: Which channel did you use to contact us, and what specific issue are you currently facing? Please kindly provide your UID or email address so we can assist you further.

[CapCut Support @Capcut_CS]

🔥 Your Voice, Our Priority 🔥
Hi creators! We're CapCut Support team! we're here to unblock your creativity.

✨ Quick Help Zone ✨
Q: "Pro paid but features locked? Log-in failed?"
→ DM us your UID! We'll fix it ASAP ⏱️
Q: "Having questions or suggestions while using the features?"
→ Leave a message here or contact our official customer service channels below 👇

🚀 Official Customer Service Channels🚀
For fastest help:
1️⃣ DM @Capcut_CS (CapCut Support)
2️⃣ Email: [email protected] (24/7)
3️⃣ Feedback: you could always go to "Help -> Feedback" to report your problem and provide relevant screenshots or videos.

We're happy to hear from you! Wish you a pleasant editing journey~❤️

[CapCut Support @Capcut_CS]

@ignaciodipe @kocholatete @capcutapp Hi, we sincerely apologize for the inconvenience caused. We've received your message and would like to know: Which channel did you use to contact us, and what specific issue are you currently facing? Please kindly provide your UID or email address so we can assist you further.