Capillary Tech

Powering 390+ Brands Across 43 Countries to Delight 1 Billion+ Customers Globally Through AI-Driven Loyalty and Engagement Solutions.

[Capillary Tech @capillarytech]

The average consumer belongs to 17+ loyalty memberships, but more than half sit completely untouched.

Why? Because the moment earning rewards feels like homework, customers simply disengage.

Read the quick breakdown. https://t.co/ZoWAvoMyvn

[Capillary Tech @capillarytech]

We’ve partnered with @pldt and @LiveSmart to unify PLDT Home, Smart, and Ka-Partner onto a single, intelligent loyalty platform!

Together, we’re building more connected and rewarding experiences for millions across the Philippines!

[Capillary Tech @capillarytech]

Growth cannot be left to chance—it takes a catalyst. In 5 days, leaders from 50+ brands gather in Nashville for Captivate2026 to define the next wave of growth.

Stay tuned on September 29 for our big reveal!

[Capillary Tech @capillarytech]

Excited to announce @CordeliaCruises is partnering with us to build an AI-powered guest loyalty program! 🚢

As Cordelia expands its fleet, this partnership will deliver personalized engagement, tiered rewards, and seamless guest experiences across every journey.

[Capillary Tech @capillarytech]

For 75+ years, NASCAR has built one of the most fiercely loyal fan bases in sports. 🏎️

But organic passion doesn't automatically equal a structured, rewarding loyalty program. How do the pros actually capture and reward that energy?

Link down below!

[Capillary Tech @capillarytech]

A customer can score high on one metric and still be one better offer away from leaving. Measure both.

📖 Read the BLQ framework breakdown: https://t.co/4hbaDzGSjq

📊 Get first access to the BLQ Report 2026 (13.5k consumers, 54 brands): https://t.co/keYCJq67ph

[Capillary Tech @capillarytech]

Most loyalty programs are plagued by "satisfied zombies." 🧟‍♂️

They spend money and tick the satisfaction box, but have zero real engagement.

Are you building true loyalty, or just renting behavior?

Read on 👇

[Capillary Tech @capillarytech]

A massive enrolled base isn't proof of loyalty. The real test: How many of your members would actually care if you disappeared tomorrow?

We built the Balanced Loyalty Quotient (BLQ) to measure the two real drivers of retention:
1) Rational (value)
2) Emotional (trust)

[Capillary Tech @capillarytech]

https://t.co/vk7ojzbIAI

[Capillary Tech @capillarytech]

Moving beyond transactional "earn and burn" mechanics requires a different programmatic architecture.

Identify the core components of building a purposeful retention strategy! Video link below 👇

[Capillary Tech @capillarytech]

Grab a coffee and watch the full conversation: https://t.co/rEw2cB1Weq

[Capillary Tech @capillarytech]

How does Ahold Delhaize USA dominate East Coast grocery loyalty?

From Food Lion to The GIANT Company, Megan breaks down their exact strategies in this classic Loyalty TV deep dive.

Full episode link down below! 👇

[Capillary Tech @capillarytech]

https://t.co/WwG2dT2166

[Capillary Tech @capillarytech]

Why do programs like Amazon Prime, Tata Neu, and BPCL drive unmatched brand stickiness?

From super-apps to high-frequency rewards, here is how India's biggest brands crack the customer retention code.

Find the full read below! 👇

[Capillary Tech @capillarytech]

https://t.co/uOmdRvg1rN

[Capillary Tech @capillarytech]

78% of health plans report strong engagement.

Fewer than 40% see it move outcomes.

That's the gap. Here's how to close it 👇

[Capillary Tech @capillarytech]

We’re excited to partner with MR D.I.Y., one of Southeast Asia’s largest retail leaders, powering the future of customer loyalty.

By unifying data with our AI platform, we are delivering the hyper-personalized engagement needed to drive sustainable, long-term growth.

[Capillary Tech @capillarytech]

Build what’s next: https://t.co/FhltjHR6fn

[Capillary Tech @capillarytech]

Your customers are scrolling right now. Are you showing up where they are?

Activate your audience on WhatsApp Status, IG, TikTok, and more. With Capillary, you can deliver personalized experiences in the moments that actually matter.

Learn more 👇

[Capillary Tech @capillarytech]

Read More: https://t.co/qFoFvc54Qw

[Capillary Tech @capillarytech]

Want 89% higher repeat purchases?

The problem isn't your loyalty program. It's the engagement layer on top of it. Stop treating loyalty as a static rewards catalog and start building an experience worth coming back to.