Caplena AG

We're the AI feedback analysis platform transforming how brands and market research agencies discover insights from CX & EX feedback, surveys, and reviews.

[Caplena AG @CaplenaCH]

Join us at IIEX Europe in Amsterdam for an exciting talk on how IKEA leverages customer feedback to drive excellence!

🗓️ Conference Date: June 25-26
⏰ Time: Tue Jun 25, 4:35 PM - 4:55 PM GMT+2
📍 Location: Blue Stage

[Caplena AG @CaplenaCH]

Wann? 6. Juni 2024
Wo? Zürich Marriott Hotel
Anmelden -> auf https://t.co/bLe8JqdyUc

[Caplena AG @CaplenaCH]

Wir laden Sie herzlich zur #BestPracticeSession mit Maurice Gonzenbach und Simon Bühler ein. Erfahren Sie mehr über die Quantifizierung offener Nennungen durch LLMs und deren Chancen, Limitierungen und Anwendung bei Swisscom 🚀

[Caplena AG @CaplenaCH]

Get ready! On May 29th, Caplena will be participating in the Customer Experience Strategies Summit in Toronto. Don't miss out on our Panel discussion on the opening day.

[Caplena AG @CaplenaCH]

In genau einer Woche präsentieren wir bei der Swiss Insights als Gold Event Partner mit Simon Bühler von Swisscom über die Quantifizierung offener Nennungen durch LLMs und deren Anwendung bei Swisscom.

Mehr dazu hier -> https://t.co/0jDvdS9gUX?

[Caplena AG @CaplenaCH]

Coming up soon! As part of the Customer Experience Strategies Summit in Tornto end of May, our Customer Feedback expert, Lynn, will be talking in the panel on data, customer feedback analysis and more.

[Caplena AG @CaplenaCH]

TMRE @Home is next week. Make sure you sign up to our exciting session with our Co-Founder Pascal.

🛩️ Event: Legroom is overrated! Secrets AI can tell from airline customer feedback
🕛 Date & Time: Wednesday, 1 May 2024, 12:00pm - 12:20
https://t.co/y6EOOR3rB1

[Caplena AG @CaplenaCH]

Santiago’s $23,000 suitcase vanished – but it left behind valuable insights.
✈️ Learn why leading airlines like Lufthansa love Caplena! Dive into more airline insights at https://t.co/oTptQUqD2s

[Caplena AG @CaplenaCH]

Zachary's story: from normal entry to sore exit. OUCH. Discover why airline insight's experts like Lufthansa love Caplena ✈️. Get started at https://t.co/oTptQUqD2s

[Caplena AG @CaplenaCH]

Entdecke am 23. April 2024, von 15:00 bis 15:45 Uhr, wie Generative KI und traditionelle Methoden zusammenarbeiten, um zuverlässige Erkenntnisse zu gewinnen. 🤖📊

Melde dich jetzt an und vertiefe dein Verständnis! 💡🔗 https://t.co/Kaz5gzo9cL

[Caplena AG @CaplenaCH]

🚀 Bald ist es soweit! 🚀 Am Montag, den 22.04.2024 von 12:00 bis 12:45 Uhr (45 Min.) findet unser geschlossenes Event statt: "Die Kunst der Feedback-Navigation: Wie Fluggesellschaften durch den Sturm des Kundenfeedbacks steuern" mit Maurice Gonzenbach, Co-Founder @Caplena.

[Caplena AG @CaplenaCH]

We're thrilled to welcome Aykut to our team as our new Senior Software Frontend Engineer!

With a lifelong passion for computers and over a decade of experience in software engineering, Aykut brings an unparalleled level of expertise to our team. #NewTeamMember

[Caplena AG @CaplenaCH]

Albert’s journey: delayed, cramped, and not-so-tasty. But he’d do it all again! Discover why leading airlines like Lufthansa love Caplena ✈️ Find the treasures in your airline insights at https://t.co/oTptQUqD2s

[Caplena AG @CaplenaCH]

Melissa deserved seat 3B, too. Discover why airline insights experts like Lufthansa love Caplena ✈️ Get started at https://t.co/oTptQUqD2s

[Caplena AG @CaplenaCH]

Discover the Caplena advantage for your CX strategy! 🌟 Explore how companies like DHL have gained actionable insights from text data, driving improvements in customer satisfaction and loyalty.

[Caplena AG @CaplenaCH]

Did you know that England Rugby recently won the bid to host the 2025 women's World Cup? They want to use this opportunity to increase the number of people following rugby as a sport and to increase women participation, in particular.

[Caplena AG @CaplenaCH]

Embark on a journey of CX excellence with https://t.co/ftAO8RUiMu! 🚀 Explore how teams have turned text data into actionable insights, revolutionizing their approach to customer experience.

[Caplena AG @CaplenaCH]

Unlock the power of text data with Caplena! 🌐 Harness text insights from customer feedback to fuel innovation and drive growth in CX. Read the full case study of how England Rugby uses Caplena here https://t.co/T8z1jdYrRM

[Caplena AG @CaplenaCH]

Join us at IIEX North America on April 17-18, where our team member Lynn Stepanenko will be showcasing a tech demo for Caplena. Don't miss out on this exciting opportunity to see our innovative technology in action!

[Caplena AG @CaplenaCH]

Experience the future of CX innovation with https://t.co/ftAO8RUiMu! 🚀 Witness how industry leaders like DHL have transformed their approach to customer experience using our advanced text analytics and language capabilities.