@FanaticsSupport got anything to say about my (and everyone else included) experience from you using OnTrac shipping. Terrible CS from both parties, ZERO solutions, and all at the expense of the the customer. Disappointed is an understatement
@Fanatics uses @OnTrac_Shipping so I hope you have zero expectation of receiving your package and losing all of your money. Wish I would have known beforehand because I would of bought from a different merchant. @Fanatics screwed me royally
@Fanatics shipping and customer service is a joke, unacceptable solutions, and ZERO help. The entire scenario has come at the expense of me, the customer… Complete and total negligence by Fanatics and their carriers!!
@SharkHomeUS Not according to your CSR I spoke to earlier today via phone - the part would cost 124.99 for a 169.99 vacuum. How do we rectify this since I’ve already been told it is not covered?
Putchased a Shark HV322 vac on 09/01/24 from @amazon - less than 5 months later, the brush roller has stopped working. Contacted @SharkHomeUS Warranty Dept. & they said the part/switch that needs to be replaced is not under warranty & cost $124.99
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