@Sarahthreeleave Our sincerely apologies for the issue you faced. We would like to to closely took the concern raised. Kindly follow back to enable DM so that we can into this for you. @Sarahthreeleave
@Ian_H_007 Thanks for flagging this we’re really sorry about the experience. This isn’t acceptable, and we want to help. Please follow us and check your DMs we’ve reached out to you there to assist further.