Carina Kelly

I live for the weekends and overuse exclamation marks!!

[Carina Kelly @CarinaKelly]

@Georgeatasda need to return a faulty kettle but unable to print return label as it says I need to call the call centre. Called 4 times as they kept cutting me off. They've told me to print label from https://t.co/6CLL6H4GRg but this isn't working.

[Carina Kelly @CarinaKelly]

@SharkCleaning @SharkCleanUK

[Carina Kelly @CarinaKelly]

@SharkCleanUK @SharkCleaning easily the worst customer service I have experienced in a long time.

[Carina Kelly @CarinaKelly]

@SharkCleaning @SharkCleanUK I have provided this information as requested and now I am being asked why I am providing it?! This is very frustrating!

[Carina Kelly @CarinaKelly]

I feel as though @SharkCleanUK are making it purposely difficult to return my faulty unit so that they don't have to provide the new replacement.

[Carina Kelly @CarinaKelly]

I have since spoken with 3 different agents at @SharkCleanUK to try and arrange a more convenient return... Could they take the old unit at point of delivery of the new one? Could they send a box? No!

[Carina Kelly @CarinaKelly]

I spent 2 hours on the @SharkCleanUK online chat whilst I waited for the agent to look up my details... Then she cut me off! #thanksemma

[Carina Kelly @CarinaKelly]

And you have to arrange the return of your broken @SharkCleanUK vacuum. The packaging to return has to be bought and your expense and I have to somehow take it, with a toddler, to a DPD drop off point

[Carina Kelly @CarinaKelly]

Faulty @SharkCleanUK vacuum which can't be replaced until they receive the faulty one so you have to be without a hoover which is great with a toddler playing on floors!

[Carina Kelly @CarinaKelly]

@SharkCleanUK customer service is the worst I have experienced in a long time...

[Carina Kelly @CarinaKelly]

What is going on with @Hermesparcels - two next day parcels late, one by over a week, no updates on the second which I need today!

[Carina Kelly @CarinaKelly]

Trying to change payment details as my card has expired - update button isn’t working @Spotify

[Carina Kelly @CarinaKelly]

@bexkent89 https://t.co/f0B3tmW2ad

[The Prince and Princess of Wales @KensingtonRoyal]

Unfortunately for you @FLOTUS and @POTUS I wasn't alone when you sent me that video 😉 - H.
https://t.co/sjfSQvkzb6

[Carina Kelly @CarinaKelly]

@GetYourTipsOut Thanks, but it didn't help! Still, can't complain!!

[Carina Kelly @CarinaKelly]

Having a great day thanks to @GetYourTipsOut Bring on the National 😁🏇🏽

[Carina Kelly @CarinaKelly]

@GetYourTipsOut logging into your account and seeing you've won a fair bit is definitely the one! Jagers at 4pm are the way forward!!

[Carina Kelly @CarinaKelly]

@GetYourTipsOut did you tell me to bet on Secret Brief when we were drunk in Clapham?! That was a nice surprise!!

[Carina Kelly @CarinaKelly]

@itvthismorning @Schofe @hollywills I'm totally with Holly, I thought Phil was implying they should build LadyC some kind of carrying device

[Carina Kelly @CarinaKelly]

Couldn't help but giggle @andy_murray
Good luck tomorrow!

[Adam Hills @adamhillscomedy]

I just donated to Remembering Robin Williams: A Benefit For St Jude. Please donate to this amazing cause here: https://t.co/My9N8DxbFP