@virginmedia You guys know how long the network has been an issue in my area. If you were at all decent you would look back at those records and refund me from when it first went down. Why am I expected to spend my time chasing up your problems when I already pay for your service? 2/2
I have fibreoptic broadband with @virginmedia. Having really slow speeds with it cutting out all the time. Done a service check and there is a network issue. Great to know, but doesn't really help me. When is this going to be fixed and what am I supposed to do in the meantime?
@virginmedia Unfortunately, because I wasn't told that I have to log a bad internet service as soon as it goes down formally by telephone, I am not entitled to the automatic compensation, despite having poor service for days now. 1/2
@virginmedia Do I get a refund in the meantime? This has been an issue for the past couple of days and I am currently using my mobile data. I have paid for a min download speed of 54 Mbps and that's what I expect.
@virginmedia Connection keeps dropping and when it does come back it's slower than my min guaranteed download speed of 54mbps. The service check says everything is fine. What's going on now?