@Sofology@sofologyhelp absolutely appalled and disgusted to hear that your customer service department insisted on speaking to my dying Grandmother on the phone to cancel an order despite us explaining that she only has days to live and is extremely frail
@Se_Railway on yet another delayed train home. This is the 3rd time in a week and yet I’ve had to pay more for this poor service. All just under 30 minutes so I can’t claim compensation