@sheratonhotels@MBonvoyAssist your hotel staff promised to refund my booking (didn’t happen). Your customer service promised to call me to discuss (didn’t happen). What gives?
Me (calling from MA): The priority mail envelope was scanned in at the Aspen post office, but the recipient never received it. @USPS :You’ll have to go there in person. That office doesn’t answer their phone. Guess I should book a flight??
What if we all conducted business like the @USPS and guarantee a service and then immediately ghost the customer when they ask why the job wasn’t done.
Day 28 of not receiving a call back from the Aspen post office 🎉 #USPS is no help when they tell me even their head office can’t call the local post offices directly 🤷🏻♀️
@USPS my tracking says to pick up the item, but when the recipient goes to pick it up, nobody has any clue where it is? 27 days of calling @USPSHelp with no resolution is unacceptable.
@USPS why is it accepted and common knowledge when one of your posts offices doesn’t ever answer the phone? Surrounding offices say “that’s just how that office is!”
@USPS How is it that a priority mail envelope gets scanned into a post office and then lost before it gets to the PO Box?? Why can nobody locate this mail or call me back about it??
@USPS I have a priority mail envelope lost somewhere in your Aspen, CO post office for almost a month. I’ve opened 3 cases and have yet to receive a call back.
@sheratonhotels additional training for your front desk staff is needed. I was told my unused hotel room would be fully refunded (called one hour after the initial booking was made) when my flight was rerouted. Followed up today and was told too much time has passed.