CarMax

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A car buying and selling experience designed for you.
Need help? We're available 9A-8P ET Mon-Fri at 1-800-519-1511.

[CarMax @CarMax]

👋 @CarMax is here to help. You may also reach our Customer Relations team by ☎️: 1-800-519-1511

[CarMax @CarMax]

@kodatruthteller We're sorry to hear about your experience and would love to learn more and see how we might assist. Please feel welcome to give us a call at 1-800-519-1511 (Option 5) or send us a private message for support. We hope to speak with you soon! - Andy from CarMax

[CarMax @CarMax]

@bridgetzissou Good morning, Bridget. Thank you for sharing this feedback with us. Please feel free to send a DM so we can learn more and work toward turning this experience around.
- Elizabeth from CarMax

[CarMax @CarMax]

👋 @CarMax is here to help. You may also reach our Customer Relations team by ☎️: 1-800-519-1511

[CarMax @CarMax]

@_zzzonked301_ Hi Matt, we're sorry to hear about your experience. Please feel free to send us a DM so we can learn more and assist you further.
- Elizabeth from CarMax

[CarMax @CarMax]

@88mpaul We're sorry to hear about your experience and would love to learn more and see how we might assist. Please feel welcome to give us a call at 1-800-519-1511 (Option 5) or send us a private message for support. We hope to speak with you soon! - Andy from CarMax

[CarMax @CarMax]

@jdozier79 Hello - I'm sorry to hear about this experience. We apologize for any delays with the vehicle shipment. Please feel free to send us a private message so we can assist you further. - Andy from CarMax

[CarMax @CarMax]

@Deadnunemployed Thank you for sharing those details about your experience. We recognize your frustration and want to take a look into this and see how we might turn things around. Please send us a private message so that we can further support.
- Emily from CarMax

[CarMax @CarMax]

@Desi_Cowboy Thanks for reaching out, Rahul. This is not the experience that we want for our customers. Please feel welcome to send us a DM so we can see how we can help. - Andy from CarMax

[CarMax @CarMax]

@nicolehayleyr So sorry you’re having trouble making a payment - we know that’s frustrating! We're not aware of an outage at this time. Please call our partners at CarMax Auto Finance at 800‑925‑3612 for assistance in processing your payment. They’ll be happy to help! - Andy from CarMax

[CarMax @CarMax]

@VegasJen76 Thanks for reaching out, Jen. This is not the experience that we want for our customers. Please feel welcome to send us a DM so we can see how we can help. - Andy from CarMax

[CarMax @CarMax]

@Atheon008 We'd love to learn more and see how we might assist! Please feel welcome to give us a call at 1-800-519-1511 (Option 5) or send us a private message for support. We appreciate your time, and we hope to speak with you soon! - Andy from CarMax

[CarMax @CarMax]

@MigdaliaVecoxe Migdalia - We're so sorry to hear about your experience! We'd love the chance to learn more to see how we can help. Please send us a direct message to get started, or call 1-800-519-1511 (Option 5). We look forward to hearing from you.
- Andy from CarMax

[CarMax @CarMax]

@FearTwilightVA Thank you for reaching out regarding this concern. I'd love to see how I can help. I received your DM and have responded to you there.
- Emily from CarMax

[CarMax @CarMax]

@joeybauer3015 Hi there - I'm so sorry to hear about your experience. We'd love the chance to learn more to see how we can help. Please send us a direct message to get started, or call 1-800-519-1511, option 5. We look forward to hearing from you. - Andy from CarMax

[CarMax @CarMax]

@twinsaints Thanks for reaching out to us here! This is not the experience we want for our customers. Please feel welcome to send us a DM so we can get your daughter the assistance she needs. - Mara from CarMax

[CarMax @CarMax]

@itstylerrowell Hi Tyler! Sorry you’re having trouble making a payment - we know that’s frustrating. Our partners at CarMax Auto Finance are not seeing an outage. Please call 800‑925‑3612 so they can process your payment and report the issue. They’ll be happy to help! - Andy from CarMax

[CarMax @CarMax]

@IMKARMA19 Hi there, thank you for reaching out! We'd love the chance to learn more to see how we can help. Please send us a direct message to get started, or call 1-800-519-1511, option 5. We look forward to hearing from you.
- Andy from CarMax

[CarMax @CarMax]

@DeniseCK8811 I'm sorry to hear about your experience! We'd love the chance to learn more to see how we can help. Please send us a direct message to get started, or give us a call at 1-800-519-1511, option 5. We look forward to hearing from you.
- Andy from CarMax

[CarMax @CarMax]

@easyastkc123 We apologize that this has been your wife's experience. This certainly doesn't align with our promise to provide exceptional customer service. For the quickest assistance, please have your wife give our team a call at 800-519-1511 - we're eager to help! - Mara from CarMax

[CarMax @CarMax]

@JAZZHOTT I'm sorry to hear about your experience! We'd love the chance to learn more to see how we can help. Please send us a direct message to get started, or give us a call at 1-800-519-1511, option 5. We look forward to hearing from you. - Andy from CarMax

[CarMax @CarMax]

@cowboii12345 Thanks for bringing this to our attention. To protect customers’ private account information, only our CarMax Auto Finance (CAF) team can access account records and handle these inquiries. They can be reached at [phone] and will be happy to assist. - Andy from CarMax