Jeff Carr

Race Car Driver—Jazz|J Buffett fan—Legal Delivery System Provocateur—Legal Rebel—R3 GC (re-re-retired)—Legal Optimized|Problems Prevented|Value Delivered

[Jeff Carr @CarrNext]

I favor #DeliveredValue & customer-focused P3 Legal Services (Processified|Platformized|Productized). I’m a vocal critic of #LawLand #CLM #LegalTech #LawyerExceptionalism—if your approach or tool is truly different, set up a free meeting to prove me wrong. https://t.co/rhVY2VEzSg

[Jeff Carr @CarrNext]

Just got the second spam email from a bottom feeder PI “marketing professional” professing to have thousands of “qualified PI leads” for me. Here’s my response: “First, I’m retired. Second, I was a commercial/deal/international trade lawyer, not a PI bottom feeder.  Third, when I was in practice I was in-house — for the vast majority of my career. So, you did not “come across (my) firm.” 

You, and the PI industry in general, are what’s wrong with the legal industry in America. It’s not about the customers, those that need legal help, or justice — no it’s about you intermediaries shifting income to yourselves — and extracting a tax from society for your enrichment. Referrals of “Qualified Injury Leads” should be against all ethical boundaries, banned and subject to criminal & civil sanctions.

Fundamental legal reform will start when contingent fees are reasonable and are based on net not gross. When meritless claims are thrown out. When courts stop legal extortionists.  When the English Rule of loser pays is imposed.  

Don’t ever contact me again.

[Jeff Carr @CarrNext]

@lawheroezV2 To be clear, DV=E3, meaning legal services that are Effective (achieves customer’s objective); Efficient (at or below agreed cost); and Experience (customer truly satisfied with all aspects of provider’s services)

[Jeff Carr @CarrNext]

@lawheroezV2 What’s more important is value to customers of legal service, not value to Legaltech users. Absent customer #DeliveredValue, Legaltech is a hammer in search of a nail.

[Jeff Carr @CarrNext]

@lawheroezV2 It’s far more about what customers for legal services actually need than what legal users want—#DeliveredValue— effective, efficient services at a small fraction of today’s platforms, while also creating a fantastic customer experience — it’s about the customers, not the lawyers

[Jeff Carr @CarrNext]

So true—but even more so is #LawLand’s collective narcissistic myopia on AI for the lawyer/lawfirm as opposed to applied AI for customer driven #DeliveredValue—but maybe, just maybe, we’re saying the same thing—it IS about people—the customers we serve, and changing our #LawLander behavior

[Jeff Carr @CarrNext]

When did it become ok to replace the perfectly acceptable “color” with the affected & pretentious “colorway”? My new principle is to never order from a company describing men’s clothing offerings in “colorways”

[Jeff Carr @CarrNext]

Compelling insightful, as we expect from Jordan! But what does this this mean for pricing? The accountability premium chargeable by an institutional provider law firm does not, or at least should not, reflect the activity to generate the output. In this case, what’s the #NewLaw business model for the firm? I for one, continue to believe that the model must reflect some form of Delivered Value — and in my world as a buyer that meant Effectiveness (were my customer goals related to outcomes/results met?), Efficiency (at or below the mutually agreed budget/cost) and Experience (as a customer, did my experience with the provider meet or exceed expectations?). In other words, DV=E3.

https://t.co/4e6DdbCKha

[Jeff Carr @CarrNext]

Absolute drivel—lawyers should deliver value: provide service that achieves the customer’s objective (Effectiveness); at or below the agreed budget/price (Efficiency); while creating a fantastic customer experience (Experience). Customers then encourage and reward legal service provides that exceed customer expectations. It’s all about serving the customer, not the lawyer & a compensation model aligning expectations & rewarding performance. That’s #DeliveredValue, that’s DV=E3

[Jeff Carr @CarrNext]

Price is not necessarily proxy for quality or results. If one needs to tell time accurately, buy an Apple Watch, or even a low priced quartz. If one needs to impress others, buy the Rolex, which of course may well be “worth it” to the buyer. Legal service customers need #DeliveredValue, or E3 (Effectiveness + Efficiency + Experince) — oh, & that last E is customer’s experience with the lawyer, not the lawyer’s experience

[Jeff Carr @CarrNext]

$3500/hour? Truly outrageous. But I suppose “luxury good” pricing & conspicuous consumption applies. The reality is that rates across the spectrum will rise, further lifting the barrier to legal services when most customers are priced out to begin with. This is #LawLand hubris at its worst, but the blame lies with the corporate buyers from the same obliviot tribe. It’s supposed to be about the customer, not the lawyer. Blame also with the #BigLaw firms in same ridiculous arms race to irrelevancy through stratospheric associate salaries and billing rates. When the “enterprise” is a hotel for lawyers who bill by the hour, you’ve got to have stars—because it mistakes lawyers for the customer. When focused on real customers, you create & focus on teams that deliver E3 value (Effective—Efficient—Experience)

https://t.co/6R7eCMRS0g

[Jeff Carr @CarrNext]

@toddforlife #LawLand = Big rock, steep hill, dark cave . . .

[Jeff Carr @CarrNext]

Very Cool! — https://t.co/ItKAYKVY3X

[Jeff Carr @CarrNext]

“Innovation” in #LawLand is a big rock, up a steep hill, in a dark cave . . .

[Todd Mitts @toddforlife]

@CarrNext This post strikes at the heart of why "innovation" in the legal sector often feels like it's moving through molasses.

[Jeff Carr @CarrNext]

When the “enterprise” is a hotel for lawyers who bill by the hour, you’ve got to have stars—because it mistakes lawyers for the customer. When focused on real customers, you create & focus on teams that deliver E3 value (Effective—Efficient-Experience)

[The American Lawyer @AmericanLawyer]

Lessons from Paul Weiss: Can Law Firms Afford a Star Culture? https://t.co/hjODqrn6M4

[Jeff Carr @CarrNext]

@BLaw And nothing really changes—except of course now 3 sets of intermediaries gorging at the trough—class action plaintiff lawyers, big firm defense lawyers & realtors—all at the expense of customers as the intermediary “tax” remains firmly in place

[Jeff Carr @CarrNext]

@ArtificialLawya Comet, I mean AI, end game for today’s law firms . . .

[Jeff Carr @CarrNext]

@dklineii Absolutely true—however, once fierce debate results in a decision, there must only one voice, one position—no back room undercutting or guerrilla undermining. A good approach is 80% consensus/100% compliance. While toxic compliance is dangerous, toxic follow up is far worse

[Jeff Carr @CarrNext]

@dragonflyraces @LambZFTG @ElevateNic Longer . . . After all, lawyers do get paid for activity, by the word, if you will