Jeff Carr

Race Car Driver—Jazz|J Buffett fan—Legal Delivery System Provocateur—Legal Rebel—R3 GC (re-re-retired)—Legal Optimized|Problems Prevented|Value Delivered

[Jeff Carr @CarrNext]

I favor #DeliveredValue & customer-focused P3 Legal Services (Processified|Platformized|Productized). I’m a vocal critic of #LawLand #CLM #LegalTech #LawyerExceptionalism—if your approach or tool is truly different, set up a free meeting to prove me wrong. https://t.co/rhVY2VEzSg

[Jeff Carr @CarrNext]

Part of what’s wrong with today’s America—ridiculous helicopter parents, enabled by a legal system that profits from them. Quintessential hallmarks of a Vampire Intermediary economy. https://t.co/hsVoVncVHb

[Jeff Carr @CarrNext]

Let’s reframe: it shouldn’t be about practice areas or clients as a source of revenue. It’s all about the customer’s interests so, 1st, focus on prevention of legal problems, not handling them; 2d, use #DeliveredValue fee structures. This isn’t difficult, but it’s very, very hard because it’s all about principles, values, behavior & rigor—not income re-distribution. Be a Valued Intermediary, not a Vampire Intermediary. Happy to explore why & how to those that are interested.

[Jeff Carr @CarrNext]

@ZachAbramowitz Let me know if you’re up for a live chat —then you can decide if it’s Legally Disrupted-worthy or not!

[Jeff Carr @CarrNext]

@ZachAbramowitz Could be either or both!

[Jeff Carr @CarrNext]

@ZachAbramowitz We could have a very interesting discussion on Legally Disrupted . . . Just say’n

[Jeff Carr @CarrNext]

Interesting piece about the collapse of Weil: https://t.co/E9IZPTCTjH — here’s my response: Vampire Intermediaries v Valued Intermediaries https://t.co/A6r3de2xvV

[Jeff Carr @CarrNext]

Right on target Josh. AI is a tool, an enabler. In & of itself it’s not a strategy. The focus in legal service delivery, indeed in all service industries, has to stop being on the provider, but instead on the customer—the real customer—not the lawyer or the law firm. It’s all about helping the customer achieve ITS business objectives, not those of the provider — those are achieved if, and only if, the customer’s needs are served. That’s the difference between Vampire Intermediaries — those that extract value from the host — and Exalted Intermediaries — those that add value to the customer. And that, friends, is the mantra of #DeliveredValue.

[Jeff Carr @CarrNext]

@kevinokeefe @ArtificialLawya Great article — we’ve been calling this phenomenon MPR — Massive Passive Resistance, in #LawLand for many, many years.

[Jeff Carr @CarrNext]

Ask first what matters—the customer—not the lawyer, the lawfirm, the tech suppliers or the academy. Reverse the status from Vampire Intermediary legal service delivery model & return to first principles — a focus on #DeliveredValue — defined as Effectiveness (was customer’s objective met); Efficiency (at or below the agreed cost/budget); Experience (Customer’s with the provider)

[Jeff Carr @CarrNext]

Ask first what matters—the customer—not the lawyer, the lawfirm, the tech suppliers or the academy. Reverse the struts from the Vampire Intermediary legal service delivery model & return to first principles — a focus on #DeliveredValue — defined as Effectiveness (was customer’s objective met); Efficiency (at or below the agreed cost/budget); Experience (Customer’s with the provider)

[Jeff Carr @CarrNext]

Vote?—Respond to polls? NO. I’m so sick & tired of incessant text messages—political, Medicare “advisors”, assorted spam & scams—how about charging the sender of each msg a very small fee of $0.001 per message? I’d gladly pay it on all my outgoing messages, and it would end this insane deluge.

[Jeff Carr @CarrNext]

I’m so sick & tired of incessant text messages—political, Medicare “advisors”, assorted spam & scams—how about charging the sender of each msg a very small fee of $0.001 per message? I’d gladly pay it on all my outgoing messages, and it would end this insane deluge.

[Jeff Carr @CarrNext]

@lawheroezV2 It’s not about tools, it’s all about true customer needs. We have to stop giving lawyers tools that make it easy to do the wrong things.

[Jeff Carr @CarrNext]

@Lunens__ @jamietsohn It’s not about lawyers — it’s about customers lawyers and law firms are supposed to serve

[Jeff Carr @CarrNext]

@jamietsohn Where is the focus on the customer? Not the lawyer or firm as customer, but the one needing the legal services. The chatter & effort remains about increasing profitability of law firms, making the lives of lawyers easier — not actual customer need or service.

[Jeff Carr @CarrNext]

While they measure hours & profits, virtually no lawfirm asks or measures 3 critical question: did we meet the customer’s needs? Did we do so efficiently? How satisfied were they with us? Those are the exact #DeliveredValue questions our ACES model asks. DV=E3 https://t.co/zuyLRZjK1S

[Jeff Carr @CarrNext]

And I see far too few focused on actual legal service delivery to the customer. Most are focused on P3 Preservation (Prerogative | Position | Profits) as opposed to actual #DeliveredValue. The question is not what AI can do to make lawyers’ lives easier & law firms more profitable, it’s what can AI do to eliminate things customers don’t need while delivering what they actually do

[Jeff Carr @CarrNext]

@craigjconte @lawheroezV2 We have to stop providing tools to lawyers that make it easy for them to do the wrong things.

[Jeff Carr @CarrNext]

@lawheroezV2 If by “use and absorption” you mean change of culture, you’re directionally right. The real question is now that these capabilities exist, what would we design if we were building the delivery system from scratch for the actual, as opposed to the law firm/lawyer, customer