solution, the chatbot just repeated the same script and ended the conversation.
You screwed up the overnight delivery, then made me pay for the consequences. FraudEx strikes again. ๐คก @FedExHelp
@FedEx โ absolutely ridiculous customer service.
You failed to deliver my overnight shipment despite having it on the delivery truck, then returned it to the local station. Now youโre telling me it wonโt be delivered until Tuesday.
I asked you to either deliver it Saturday
shipment, doing the right thing would mean upgrading the service level to Saturday delivery, not hiding behind the cheaper service level you failed to fulfill.
I explained repeatedly that I couldnโt contact the shipper at 7:20 PM on a holiday weekend. Instead of offering a
So after nearly 6 weeks: ASUS admits the RMA was mishandled, admits the unit can't be repaired, promises replacement, fails to deliver replacement, offers a non-equivalent replacement, then offers a buyback. 10/10 #ASUS#CustomerService#Warranty#TechSupportFail#TechSupportFail
@ASUSUSA@AsusHelpUS My ASUS RMA nightmare, now entering Week 6.
ASUS has had my NUC14RVH since late July. What should have been a straightforward warranty repair/replacement has turned into a masterclass in delays, contradictory information, and poor customer service. 1/10
So after nearly 6 weeks: ASUS admits the RMA was mishandled, admits the unit can't be repaired, promises replacement, fails to deliver replacement, offers a non-equivalent replacement, then offers a buyback. 9/10
It would free up the slot so I could rebook under her account but it never reappeared and now we lost our appointment that we had arranged this Saturday around and your CSR is acting like everything is fine and to just go another time, I expect much better from you guys!!!
@RJScaringe RJ, I am livid at the experience of just getting a damn test drive in an R2, we waited weeks to get a slot then I realised that despite not knowing I had an account and entering my wife (the driver)โs name it had booked it in my name, then your CSR said to cancel and