@crescentianne We are happy to hear our pens are so loved. If you pop a note on your next order to add some extras, we will be happy to do this for you.
Kind Regards
Carly
Contact Centre Advisor
@crescentianne We're glad you like our pens! We do indeed still make them. Each order comes with a free pen, or we sell them as a 25 pack on our website for Β£4 - https://t.co/Vogwm8Yp0O
@PaulReeve4 Thank you for your reply. I am sorry that you have had this issue and we were able to solve it for you. If we can be of any further assistance then please let us know.
@PaulReeve4 I am sorry you have had this issue. The pens were out of stock I am afraid. They are now back in stock so if you can send me a recent order number, I will arrange for some to be sent. I am sorry for any inconvenience
@shaunapbutler Hi Shauna,
We are pleased to hear that you like our Cartridge Save pens.
If youβd like to purchase any additional pens, please see the link below:
https://t.co/Vogwm8Yp0O
Please do not hesitate to contact a member of the team if you have any further queries.
@PaulReeve4 Good morning Paul. I am sorry to see no pen was included on this occasion. The next time you place an order, do let us know, and we can pop in a few more for you π
@AndrewM24391043 We are sorry to hear that you are not completely satisfied with your cartridges. We would be happy to look into this for you and find a resolution for you under our 3 year warranty. Could you please send us an email directly with your order details so that we can look into thi...
@WisdomArtPrints I'm so sorry to hear you've received a faulty cartridge and even more sorry that the issue is not yet resolved. Please can you send me your order number so I can find out why we've not sorted this yet? Thanks! Nichola.
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@AndrewRixon Thank you for your enquiry, we do still provide Freepost recycling on certain cartridges, if you email us at [email protected] we would be able to look into this further for you.
@gnome_alice Good morning, I am sorry to hear of the issues you experienced with your cartridge. I am pleased to hear this has now been resolved and you are now back up and running :)
@WillyRoberts Good Morning! Can I just check the small plastic ball protecting the nib has been removed? Sometimes this is missed and the video isn't that clear to us here to be able to tell. Thanks! Nichola
@_d0pefish_ Good Afternoon, thank you for your kind words! We are very happy to hear you are satisfied with our service. We look forward to receiving your future custom :)