Carvana

We’ll Drive You Happy® Questions? Let @CarvanaHelp know!

[Carvana @Carvana]

🚨 We've got an announcement! To better help our customers with any and all questions, we've created a new channel, @CarvanaHelp, where we will be answering anything that comes our way. Meet you there 🙂 🚙.

[Carvana @Carvana]

@jessipop2k Eighteen years is a lot of miles, mornings, and memories. We hope the next owner loves it as much as you did.

[Carvana @Carvana]

@jamesbgordon Thanks for considering Carvana for your Yukon XL! We’re sorry for any frustration regarding inspections. Please feel free to DM us and we can look into this for you.

[Carvana @Carvana]

Off shift and into something brand new! Congratulations on the new ride, and thank you for all that you do. Wishing you many happy miles ahead! 🚙 💨 #CarvanaCustomer

[Carvana @Carvana]

Hello, we apologize for the inconvenience. We set these guidelines so that every trade-in transaction aligns with state tax laws and our system capabilities. If your trade-in vehicle is valued higher than your new purchase, we have the option to proceed with a "Sell to Carvana" transaction instead, allowing you to sell your vehicle to us separately. This way, you can still benefit from the value of your vehicle. Please send us a DM if you have any further questions.

[Carvana @Carvana]

@vantazevkra Hello, we’re very sorry to hear this happened and understand how frustrating it must have been to arrive for a confirmed pickup only to learn your Jeep was still being repaired. Please send us a DM with your order details so we can look into this.

[Carvana @Carvana]

@ChelseaFC0708 Hello, thank you for your kind words about our team, but we apologize for your registration experience. If you are still having issues, please send us a DM so we can see if we can help.

[Carvana @Carvana]

🚨 We've got an announcement! To better help our customers with any and all questions, we've created a new channel, @CarvanaHelp, where we will be answering anything that comes our way. Meet you there 🙂 🚙.

[Carvana @Carvana]

@boston12b Hello, I'm truly sorry to hear about your experience and the condition of your vehicle upon delivery. Feel free to shoot us a DM so we can look further into this for you.

[Carvana @Carvana]

@DancinNancy Hello, I'm so sorry to hear about the issues with your delivery and the frustration it’s caused. Please DM us with your account email so we can look into this further.

[Carvana @Carvana]

We're truly sorry for the frustration and inconvenience, especially knowing you were already traveling across state lines after having your appointment confirmed. We understand how upsetting this experience must be, and we'd appreciate the opportunity to look into what happened. Please send us a DM with your purchase details so we can review this further and see how we can help.

[Carvana @Carvana]

@HET______ @chevrolet Hello Heather! We are very sorry to hear about the issues with the key. Please feel free to shoot us a DM so we can look further into this for you.

[Carvana @Carvana]

@SnakeMannn Hello, we're sorry to hear you are having issues with our website. Please send us a DM so we can look into this.

[Carvana @Carvana]

@StillBiggRedd Hey, we're sorry to hear things haven't gone as hoped. We'd appreciate the opportunity to learn more about your experience and review what's happened. When you have a moment, please send us a DM so we can connect.

[Carvana @Carvana]

@DancinNancy Hello Nancy, we are very sorry to hear that, that is not the quality of communication we want our customers to experience. Please send us a DM with your Carvana account email so we can take a closer look at what's going on.

[Carvana @Carvana]

@demontkobe We’d hate for your message to have gotten lost along the way. We’re not seeing a DM come through just yet, but we’d still love the opportunity to review your experience. Feel free to send us another message so we can connect.

[Carvana @Carvana]

@demontkobe Hello, I'm truly sorry to hear about the issues you've faced with your vehicle. Could you please DM us so we can look further into this for you.

[Carvana @Carvana]

@Jamescsf7 Hi there! I'm really sorry to hear about your experience and the concerns you've had to deal with. Please feel free to DM us so we can look further into this for you.

[Carvana @Carvana]

Congratulations to our Carvana Customer on his very first car! Wishing you many happy miles ahead on all your new adventures. 🚙 💨 #CarvanaCustomer

[Carvana @Carvana]

@Queen_Kore Thank you for bringing this to our attention and sharing more with us through DM. We understand why this was upsetting and appreciate the opportunity to review your concerns. We'll continue working with you through DM.

[Carvana @Carvana]

Free shipping on thousands of cars? Yep, that's a thing. 🙌 Get your next car delivered right to your door for $0 in shipping fees. Or, skip delivery entirely and pick it up at a Carvana vending machine near you — no shipping fees, no delivery fees, just you and your new ride. Live Feelessly.®

[Carvana @Carvana]

@DetFromBigD Hi Det, we would love to hear your story! Please send us a direct message with the email address linked to your account so our team can assist you.