Casey Brucken

Building things that (hopefully) make life better. Big fan of curious questions, innovative software, and connecting people. Coffee-fueled. Occasionally funny.

[Casey Brucken @CaseyBrucken]

@MrConservative1 @ATT @Verizon lol as long as you don’t recommend Samsung

[Casey Brucken @CaseyBrucken]

@ATT A 2+ hour wait to update a credit card for an iPhone order!? There were 4 phones on this order and I’ve had to do this 4 times now (each 90+ min wait). 1) it’s crazy you can’t save credit card authorization each time 1 phone ships, and 2) you can’t do this online ���

[Casey Brucken @CaseyBrucken]

2.5 hrs 😂

[Casey Brucken @CaseyBrucken]

@ATTHelp Sure. I’m sure the AI bot will be able to help this when a real person chat agent won’t even…

[Casey Brucken @CaseyBrucken]

@DollyParton My son Nolan loves his @dollyslibrary books and wanted to call Dolly after reading The Coat of Many Colors this morning. Thank you Dolly for such a wonderful program!

[Casey Brucken @CaseyBrucken]

A “7” is the worst answer.
NPS scores give you numbers, not reasons.
That’s why we built Get Insightfully → surveys that adapt in real time and explain the why behind feedback.
👉 https://t.co/pXgNLSZGpw
#NPS #CX #ProductManagement

[Casey Brucken @CaseyBrucken]

🚨 New GetInsightfully pitch just dropped!

Ever feel like most customer surveys… kinda suck?
We did too.

So we built GetInsightfully.
Smarter surveys. Real insights. No interviews.

🎥 Watch the 2-min pitch: https://t.co/sLanV3vRCD
Built with 💙 @lovableshipped

[Casey Brucken @CaseyBrucken]

@antonosika Great to see Lovable continue to grow and achieve! Been a great tool that has continually gotten better. Keep it up!

[Anton Osika @antonosika]

Lovable just raised $200M at a $1.8B valuation led by Accel.

This all started unexpectedly with me calling my friend at 6AM to go for a walk.

I've never shared this story before: (thread)

[Casey Brucken @CaseyBrucken]

Hot take from The SaaS Playbook by @robwalling:

Free tiers can hurt solo founders.

You’re doing support, sales, and product — do you have time to support free users too?

💡 What if a free trial is better?

Has anyone tested both? Curious what worked for you. #buildinpublic

[Casey Brucken @CaseyBrucken]

Shipped my first-ever promo code today: FREE250 🎉
Now anyone can try conversational surveys that actually listen.
Form fatigue? Not on my watch.
@lovableshipped #buildinpublic

[Lovable shipped @lovableshipped]

want a merch box? quote tweet us with what you shipped today. giving away 5 🫡

[Casey Brucken @CaseyBrucken]

Learn more about what I just @lovableshipped with @loveable_dev - Get Insightfully (https://t.co/27oABmtspd)! Revolutionizing Survey Collection with AI driven conversations. Check out my newest demo! https://t.co/ad6x8ZfhSN

[Casey Brucken @CaseyBrucken]

Shipped a slick UI upgrade to getinsightfully this week!

More tappable answers, cleaner convo flow, better UX across the board. Feels more like an app than a survey — and that’s the point 👀

Grateful for early feedback + building momentum with @lovableshipped
#buildinpublic

[Casey Brucken @CaseyBrucken]

The app is designed to pick up on different question formats that AI may ask. When a multiple choice option is asked for, the UI allows you to select multiple options and then submit. Formats currently supported for this in-chat are multi/single select, and rating scales.

[Casey Brucken @CaseyBrucken]

I've teased some screenshots of my new survey tool, Get Insightfully - built with @lovable @lovableshipped - but he's a quick video walkthrough!

https://t.co/V9oJpgx0Qc

[Casey Brucken @CaseyBrucken]

Let me know if you want to see a preview of any features in detail!

[Casey Brucken @CaseyBrucken]

Excited to keep building Get Insightfully with the @lovableshipped build event! Check out @lovable if you haven't already!

[Casey Brucken @CaseyBrucken]

Yesterday’s accomplishments:
✅ Stripe integration
✅ User roles testing
✅ Accidentally learned a Gmail hack

Turns out you can do [email protected], +tester2, etc. — all valid, all go to your inbox. 🤯

Perfect for testing “real” accounts with Stripe + email flows.

[Casey Brucken @CaseyBrucken]

Building a startup is 10% product, 90% googling “how to start an LLC in North Carolina”.

👀 Stay tuned — Get Insightfully is (almost) out of beta and into the wild.

#buildinpublic #startuplife #getinsightfully

[Casey Brucken @CaseyBrucken]

@samm_duc That's exactly what I’m aiming for!

The big gap I’ve felt (and heard from others) is between collecting feedback and actually understanding it. Static surveys give you scores and surface-level trends, but miss the why.

Get Insightfully pulls insight out of open-ended responses.

[Casey Brucken @CaseyBrucken]

🚀 Another Sneak peek at the AI analytics dashboard we’ve been building!

Detects themes, sentiment, pain points & feature requests—no spreadsheets needed!

User research, but faster.
#buildinpublic #AI #UXResearch #SaaS #lovable #startups