Thank you to everyone on Tiktok and Twitter who got Expedia’s attention. It’s unfortunate it took a viral video and a mob of commenters; however, I am thankful the situation has been resolved.
@Cassidyjoys We are so sorry about this experience, if you can please DM your itinerary and email to @ExpediaHelp, we'll ensure someone will assist. Thank you!
An @Expedia agent offered my friend and I the option to book a flight on a partner airline. When we called back to book it, a different agent said we COULDN’T. When we asked him why, he just HUNG UP. FIVE other agents have also hung up on us and refuse to answer our questions!!
This is what an @Expedia agent had to say when we asked to speak to a supervisor because we were disappointed with the service we were receiving. “Doesn’t matter”?? Wow. Sure shows how much you care about customer experience