Catherine Fitzsimons

[Catherine Fitzsimons @CatFitz84]

@TheCelticManor we are spending an exceptional amount of money, our 8 guests have 3 rooms for 2 nights and a) you haven’t put a hairdryer in our room which is YOUR fault not ours, and b) your customer service is disgraceful when we asked you to please provide one to us, 3 times.

[Catherine Fitzsimons @CatFitz84]

Wow staying @TheCelticManor have rang two times as They’ve forgot to put a hairdryer in our room (we have 2 females with long hair) and we’ve just spoke to Vicky in concierge who put the phone down on us, disgusting customer service, all we want is a hairdryer to dry our hair 🤷‍♀️

[Catherine Fitzsimons @CatFitz84]

@HeinzUK Have sent a pic of the bottom of can 👍

[Catherine Fitzsimons @CatFitz84]

@HeinzUK Hi Heinz…..umm, is this okay?! Have I won a competition for finding the mystery hoop in spaghetti & sausages?! 😄😄

[Piers Morgan @piersmorgan]

It’s a miracle! 🙏🤣🤣

[Catherine Fitzsimons @CatFitz84]

@Jo_Frost What a lovely positive post to read first thing! Thank you 😊 xx

[Catherine Fitzsimons @CatFitz84]

Human beings can be awesome ❤️

[Amber Davies @Amber_Davies7]

If you don’t want to cry, keep scrolling

[Amber Davies @Amber_Davies7]

🥺

[Catherine Fitzsimons @CatFitz84]

@VictoriaPlumUK my mum has now finished her NhS shift and raced home to get on your live chat and guess what?? Your live chat is ‘unavailable’ ...with no contact number for her to use instead. @BBCWatchdog please help me and advise of how to get my mum help with this issue.

[Catherine Fitzsimons @CatFitz84]

@VictoriaPlumUK 5. your CEO Paul McClenaghan but can’t find his twitter address. I want this raised as a complaint and want to be given a complaints ref number. I am also contacting trading standards and @BBCWatchdog as you should not be able to treat paying customers this way.

[Catherine Fitzsimons @CatFitz84]

@VictoriaPlumUK 4. your team actually call her and try and sort out this absolute shambles. My mum works shifts for the NHS so it’s not easy to arrange delivery and someone to be there to take in your parts, so it’s not as simple as just reordering again. I’ve tried to copy in

[Catherine Fitzsimons @CatFitz84]

@VictoriaPlumUK 3. every single opportunity, and not once has anyone picked up the phone and actually talked to her. You are hiding behind your online chat and using Covid as the reason - you really are a disgraceful company to deal with. Can I ask that a senior management of

[Catherine Fitzsimons @CatFitz84]

@VictoriaPlumUK 2. a reference number, but was told by your staff to use her order number - I’m checking with the ombudsman that this is standard procedure as I’m pretty sure you are supposed to give a complaints reference number for every unique complaint. You have let us down

[Catherine Fitzsimons @CatFitz84]

@VictoriaPlumUK 1. Hi, my mum and I have spoken to a Emily, Jack, Lorrain & Rayne who all promised a delivery yesterday (due to your parts being delivered broken over a week ago) guess what?? Of course no delivery. My mum asked for this to be logged as a complaint last week with

[Catherine Fitzsimons @CatFitz84]

@VictoriaPlumUK You have still not contacted my mum to discuss any of the issues she’s experienced - the most recent being the replacement parts you promised would be delivered on Saturday, which of course, weren’t.

[Catherine Fitzsimons @CatFitz84]

@VictoriaPlumUK I can’t believe instead of trying to resolve the issue, instead you’ve chosen to delete my tweets. Are you embarrassed for any prospective customers to hear how atrocious your customer service is??

[Catherine Fitzsimons @CatFitz84]

@VictoriaPlumUK why have you deleted all of my previous tweets asking for an explanation as to why the delivery you promised would be delivered on Saturday, was not delivered????

[Sky News @SkyNews]

A minor tornado was seen in Northampton - picking up debris and causing minor damage.

Watch more videos from Sky News here: https://t.co/PuXilesJxz

[Catherine Fitzsimons @CatFitz84]

@VictoriaPlumUK 5. your CEO Paul McClenaghan but can’t find his twitter address. I want this raised as a complaint and want to be given a complaints ref number. I am also contacting trading standards and @BBCWatchdog as you should not be able to treat paying customers this way.

[Catherine Fitzsimons @CatFitz84]

@VictoriaPlumUK 4. your team actually call her and try and sort out this absolute shambles. My mum works shifts for the NHS so it’s not easy to arrange delivery and someone to be there to take in your parts, so it’s not as simple as just reordering again. I’ve tried to copy in