Catarina_Carvalheira

Corporate Communications

[Catarina_Carvalheira @Catarina__RC]

@Iberia @Iberia the sad thing is that you didn’t understand our complaint. We are not mad because we lost a flight due to weather conditions no one can prevent. We are mad due to the zero care, assistance and support given to us in addition to false information. Shame on you!

[Catarina_Carvalheira @Catarina__RC]

@Iberia this is the response they give customers who spent 72h to board a flight from Madrid to Panama thanks to the false information they gave us and zero customer support and assistance. I had a 3 months old baby and a 6 y/o and no support within the airport was given. Awful!

[Catarina_Carvalheira @Catarina__RC]

The absence of accountability of @Iberia is just shocking. Never flew with such awful airline which not only give you false flight information but also shows zero care for the customers’ comfort and safety. Very disappointed!

[Catarina_Carvalheira @Catarina__RC]

@Iberia We got to love the fake care brands pretend to have when exposed on social media vs the care they don’t show for their customers during their struggles in the real life scenarios. I’m waiting for your response to my official complaint done already in your website.

[Catarina_Carvalheira @Catarina__RC]

@Iberia has the worst customer service. We are frequent flyers and they have messed up with my flights making me carry 9 bags between terminals with a my new born baby and my 6 y/o. No assistance nor support in addition to wrong information given to us on the airplane and airport

[Catarina_Carvalheira @Catarina__RC]

@Iberia210254 Hi Harry, I sent the DM already to the official account.

[Catarina_Carvalheira @Catarina__RC]

@Iberia I sent. Please check again

[Catarina_Carvalheira @Catarina__RC]

@Iberia Sent you a DM. Appreciate your response and urgent action

[Catarina_Carvalheira @Catarina__RC]

@Iberia Yes, I need assistance to compensate the 72h spent in airports with only 1 night in a hotel covered and the injury I got on my shoulder for carrying 9 bags with no support from you

[Catarina_Carvalheira @Catarina__RC]

@jesscombes @Dior I guess you're right... Sadly right... What a shame @Dior
There's way more interesting beauty influencers out there that truly make an inspiring difference in the beauty industry.

[Catarina_Carvalheira @Catarina__RC]

@ASOS_HeretoHelp Sent you a DM, Sent you 19 emails and so far no one was able to support
First and last time I will order from @ASOS
Some advice: See what @NamshiDotCom @souq @amazon are doing #seriousbenchmarkneeded

[Catarina_Carvalheira @Catarina__RC]

Really disappointed at @ASOS customer service. Agility and customization is key and apparently @ASOS_HeretoHelp doesn’t get it neither is capable of sending customized emails to support. Sounds like I’m talking to a robot (with no advanced AI features btw). Shame...

[Catarina_Carvalheira @Catarina__RC]

@JoODunne @ASOS_HeretoHelp Good thing they ask us to send a DM and then just ignore. Worst online shopping experience ever!

[Catarina_Carvalheira @Catarina__RC]

@jesscombes @ASOS @ASOS_HeretoHelp 17 emails exchanged and no response from a normal and professional human being. Only standard messages from different people that are not able to give me an exact date on when will I receive my delivery. And apparently changing an address is the most challenging thing

[Catarina_Carvalheira @Catarina__RC]

@ActivePR_ME My Dream Team :)!!
Thank you for believing in me!

[Catarina_Carvalheira @Catarina__RC]

@jesscombes let's do it then! Let's catch up next week ;)!

[Catarina_Carvalheira @Catarina__RC]

@jesscombes I tried to call you to give you the news and sent an email. Oh you didn't receive it :(
Coffee soon? :)

[Catarina_Carvalheira @Catarina__RC]

@MaraCarpencu thank you so much for being the best manager always ready to have my back!! I will miss you :)!!