Catherine Russell

Actress: TikTok

[𝟐𝐬𝐦𝐨𝐤𝐞𝐲𝐲 @nomodeath]

I work the front desk at a small doctor’s office, and I wish people could see what happens on the other side of the phone. Every day, older patients call us confused.

They are told to use the patient portal, upload documents, check lab results online, fill out forms before the visit, and confirm everything through a link. Some of them do not know what a portal is.

Some do not have a smartphone.
Some have one, but they are afraid to click the wrong thing.
Last week, a man in his late 80s called about his test results.

He said, “Ma’am, I don’t mean to bother you, but the computer says I have a message and I don’t know how to open it.”
He sounded ashamed.
That broke my heart.

He should not have to feel ashamed for needing a human being.
Technology can be helpful. I understand that.

But when people who built this country are made to feel helpless because everything became a login and a password, we have gone too far.
Not everything needs to be an app.
Not every answer should be hidden behind a screen.

Sometimes people need a voice.
A patient person.
A real human who says, “Don’t worry, I can help you.”
Progress should not leave seniors behind.

Because one day, the world will move faster than us too.
And I hope someone is kind enough to slow down.

[Catherine Russell @catherinerusse2]

@alice_niamh24 🤣

[Nick Reeves #RejoinEU #NAFO #FBPE @nickreeves9876]

Please retweet if you will never forgive the lying politicians who robbed us of our EU Freedom of Movement.
#RejoinEU

[Catherine Russell @catherinerusse2]

Exciting! https://t.co/p9OU6MLBH8

[Catherine Russell @catherinerusse2]

@psvt2 @tracytwilson 🙏

[Catherine Russell @catherinerusse2]

It’s ALIVE!!!
Stat Block Studios - A DND Studio by Roll From The Hip — Kickstarter https://t.co/CHRfDSfjEC

[Catherine Russell @catherinerusse2]

@tracytwilson 🙏🏼

[Catherine Russell @catherinerusse2]

The new Prime Minister is writing a "10-year plan" for the UK. The arts and culture MUST be part of it. I've signed @_CFTA's petition urging @AndyBurnham to revitalise the arts – to revitalise the whole nation 🌱 Please join me: https://t.co/JJhMCVYjK7

[Catherine Russell @catherinerusse2]

@NoContextBrits Tea. That’s it. A good cuppa.

[Catherine Russell @catherinerusse2]

@mattwall88 @grannylovekin @DawnSpinks2 I rather like cottages. But what have they to do with trying to get a ball into a net? #confused

[Catherine Russell @catherinerusse2]

Am I the only person who said, “call me when it’s half time?” That was fabulous!

[Catherine Russell @catherinerusse2]

@KeepStreatham @marksandspencer @streathambiz @streathamaction Agreed @heartstreatham @SaferWells @SteveReedMP Can we please find out what’s going in there instead?

[S★ @xxyllinn]

I don’t want to "download the app" to pay for parking. I don’t want to "create an account" to see a menu. I don’t want to "provide feedback" on a 30-second interaction. I just want to exist in the physical world without a digital leash.

[Catherine Russell @catherinerusse2]

@J3nn1ferJ I’m with you

[Catherine Russell @catherinerusse2]

@DawnSpinks2 I’m afraid I not only have no interest in football, I actually rather despise it.

[Catherine Russell @catherinerusse2]

Save Streatham High Road M&S Simply Food - Sign the Petition! https://t.co/onaREZHW1U via @UKChange

[Catherine Russell @catherinerusse2]

https://t.co/9fXxFTvSMB

[Catherine Russell @catherinerusse2]

Agreed @marksandspencer

[Catherine Russell @catherinerusse2]

Agreed @marksandspencer

[Keep Streatham Clean @KeepStreatham]

So sad to see that the M&S is closing down in #Streatham. We loved having you here @marksandspencer - any chance of a reprieve?

[NHS Million @NHSMillion]

You have our vote, Count Binface

[Catherine Russell @catherinerusse2]

@CountBinface Done!