If you’re looking for a good KPI on product quality, call the product support line and see how long it takes to talk to someone. (quality/hold time; negative correlation). Evaluation ideally performed pre-purchase. This tip was brought to you by @MaytagCare (45m and counting)
@KirkHerbstreit Why are analysts so willing to accept that the outcome of this weekend’s big game may not be the definitive result of the matchup between these teams? Plenty of close games between other teams. Best out of two solves nothing