Charlie de Rusett

Idea Drop Founder. Action over Inaction, creativity over conformity.

[Charlie de Rusett @CdeRusett]

@askryanair I believe you just try to make contacting you as difficult as possible! 🤣

[Charlie de Rusett @CdeRusett]

Why is @askryanair so uncaring towards it's customers? I've Dm'd them about an issue ages ago and heard nothing back. Really frustrating, can't wait until other operators fly this route and I can express with my disloyalty...

[Charlie de Rusett @CdeRusett]

I’m in @sainsburys on Spa Road Bermondsey and got all the way through my shop only to be told at checkout no contactless - why not a big sign at door?!

[Charlie de Rusett @CdeRusett]

Hi @Cloudbeds I had a demo call booked at 0930 with someone in your sales team who haven’t showed up. This is really poor use of my time and there is not even a phone number to call in order to get the demo with someone else. @Hotelogix @WebRezPro @Lodgify

[Charlie de Rusett @CdeRusett]

@FirstPortHelp How many people work in your support team? As someone that pays £0000s a year to FirstPort and can’t get through on either the portal or by phone I think you should answer this question, along with sharing your hiring plan and call answering time targets and other targets.

[Charlie de Rusett @CdeRusett]

Multiple messages unresponded to in MyHome portal @FirstPortUK a completely unresponsive customer service desk (countless calls with min 30 min waits before giving up, messages left with call answering service never returned). Will you refund part of your charge for zero service?

[Charlie de Rusett @CdeRusett]

Always something substandard @LDNLutonAirport the tiny save in money is a false economy. Get off midnight plane to a non moving queue with no communication why!

[Charlie de Rusett @CdeRusett]

Bought some of your hair product @toniandguyworld and can’t get into the tin, even popped the lid to try. Please advise how I get new...

[Charlie de Rusett @CdeRusett]

@freetrade What are you going to do about it? Why don't you have multiple partners that your tech can reorientate to? Why has this happened so many times this year on a smaller scale? Use better Partners. Be transparent on who your partners are. Name and shame culprits...

[Charlie de Rusett @CdeRusett]

I think @freetrade need to be transparent about who executes for them. They've failed to execute countless trades at key moments in the last year, each time blaming their partners but they're responsible for managing those relationships. They need multiple execution partners.

[Charlie de Rusett @CdeRusett]

@freetrade big fan of your app and promoted it widely in our office but no one can trade right now! Markets moving fast so be good to get update and service desk takes too long to get response.

[Charlie de Rusett @CdeRusett]

@freetrade the chat on intercom hasn't worked properly since signing up. I'm a CC investor, advocate & have an ISA account with you. Given there is no phone to reach you on it's imperative it works. I've reported this (when it does work) several times and it's still not resolved.

[Charlie de Rusett @CdeRusett]

@Ian_Gale @RAF_Leeming @Ian_Gale look at how https://t.co/c3mTJD4vcg can help The RAF capture innovations from across their people and smartly curate the most strategic ideas for leadership review. Already used widely in UK Policing and The NHS. Happy to share more if this is of interest?

[Charlie de Rusett @CdeRusett]

Zoe Bailey is the Director of Strategic Developement at global accountacy firm BDO. With 1,500 offices worldwide we discuss how @bdoaccountant are driving innovation s & gain insight into BDO's team of 'Innovation Builders' #12MonthsOfInnovation https://t.co/rapQLLpIDl

[Charlie de Rusett @CdeRusett]

Gathering the best innovation practices from our clients is one of my favourite parts of the job here at Idea Drop. In this White Paper we discuss how senior leadership is a driver of action when implementing innovation. #12MonthsOfinnovation https://t.co/XHbgtKUPRm

[Charlie de Rusett @CdeRusett]

If you want to foster a culture of innovation in your business, you have to be talking to your team about innovation as a part of their business as usual. In this blog post I looked at some ways how to actually achieve it. #12MonthsOfInnovation. https://t.co/7ILSou6Ob2

[Charlie de Rusett @CdeRusett]

Stephen Allen is a experienced business leader & leading market expert & innovator. We discussed ways to foster a culture of innovation in big enterprises & how law firms are embracing innovation in their practices. #12MonthsofInnovation https://t.co/sFuivRCYlu

[Charlie de Rusett @CdeRusett]

I had the pleasure of speaking to Jamie Cooke and Oxana Yanushkovskaya from @DiscoveryComm. We explored how innovation is shaping the landscape for the media industry & its evolution within today's constantly changing environment. #12MonthsOfInnovation https://t.co/Un4kN4iBlz

[Idea Drop @thisisideadrop]

Idea Drop is helping global organisations discover ideas that have measurable impact for the business. Covea managed to unlock £2.5m in cost savings from a single idea within the first four weeks of deploying Idea Drop. #12MonthsOfInnovation https://t.co/E9NjFwKDQu

[Charlie de Rusett @CdeRusett]

The first step to successful innovation implementation starts with generating as many ideas as you can, however, how do you decide which ones are actually worth actioning? Here is my short guide on evaluating the most promising ideas. #12MonthsOfInnovation https://t.co/HmuPSLtgOf