Cebu Pacific Air

Welcome, everyJuan! For any concerns, visit

[Cebu Pacific Air @CebuPacificAir]

@jsarahina If you need further assistance while keeping your information private, please chat with us at https://t.co/W6RBJykx7f and have Charlie connect you to a live agent so we can check the available options for you. Thank you for your understanding. -JT 4/4

[Cebu Pacific Air @CebuPacificAir]

@jsarahina You may check the status of your flight by visiting our website at https://t.co/TJ5AtpnHpW 3/4

[Cebu Pacific Air @CebuPacificAir]

@jsarahina Please know that flight adjustments are sometimes necessary due to operational requirements, safety considerations, or unforeseen circumstances. We truly understand how this situation may feel, and we appreciate your patience and understanding. 2/4

[Cebu Pacific Air @CebuPacificAir]

@jsarahina Hi, June! Thank you for reaching out! We understand how inconvenient it must feel to have your flight schedule change. We sincerely apologize for the inconvenience. 1/4

[Cebu Pacific Air @CebuPacificAir]

@milaneskath Hi Kath! We can check that for you. Please send us a private message through Charlie with your booking number and full name so we can review your concern and check its status: https://t.co/W6RBJykx7f. - IT

[Cebu Pacific Air @CebuPacificAir]

@milaneskath Hi Kath! Thanks for the update. Do you still have a copy of the form you filled out at the airport? Please chat with us via Charlie and share it so we can check the status of your concern: https://t.co/vkg7CIkCfM IT

[Cebu Pacific Air @CebuPacificAir]

@taraCneetneveS Hi ME! Thanks for sharing the screenshot. Was the booking made through the Cebu Pacific website/app or a travel agent/third-party site? Please chat with us via Charlie so we can check this securely and assist further: https://t.co/W6RBJykx7f. - IT

[Cebu Pacific Air @CebuPacificAir]

@ooohhhhLaLa Linking your account after the booking was made does not qualify the booking for the double-points promotion.
We hope this clarifies things. If you have other questions, feel free to let us know. 💛✈️- AZ

[Cebu Pacific Air @CebuPacificAir]

@ooohhhhLaLa Hi K, we understand your concern. For the Double Go Rewards Points promo, your booking is not eligible as the promotion applies only to domestic flights. Additionally, your Go Rewards number and linked accounts must have been linked before completing the booking.

[Cebu Pacific Air @CebuPacificAir]

@taraCneetneveS Hi, ME🌹 FML! Thanks for sharing the details. We understand how important it is to add your baggage smoothly. May we suggest trying a few quick fixes to get this sorted? If you’re on the website, try using an Incognito window and ensure only one tab is open.

[Cebu Pacific Air @CebuPacificAir]

@hanzfreed Please note that all items remain subject to airport security inspection before boarding. ✈️💛- AZ

[Cebu Pacific Air @CebuPacificAir]

@hanzfreed If carried onboard, your hand-carry must be within the allowance of 1 overhead-bin bag (56 cm × 36 cm × 23 cm) and 1 under-seat bag (35 cm × 20 cm × 20 cm), with a combined weight of up to 10 kg for Cebu Pacific (5J) flights or 7 kg for Cebgo (DG) flights.

[Cebu Pacific Air @CebuPacificAir]

@hanzfreed Hi Jobo, thank you for your inquiry. Glass goblets may be packed in either your hand-carry or checked baggage. To help prevent breakage, please ensure they are securely packed in a sturdy box with sufficient cushioning.

[Cebu Pacific Air @CebuPacificAir]

@PIgupen Hi Pro, could you please provide a screenshot so we can check it? Thank you! -AZ

[Cebu Pacific Air @CebuPacificAir]

DiscoBER sulit getaway this September! ✈️💛 #CEBSeatSale

Fly to select local & international destinations at https://t.co/bU2K2M97fc with fares as low as ₱199 one-way base fare (excl fees)! #LetsFlyEveryJuan

Sale Period:Sep 16-30, 2026
Travel Period:Sep 16, 2026-Feb 28, 2027

[Cebu Pacific Air @CebuPacificAir]

@jenwanyun Hi A, we understand your concern. We'd like to check your booking details to provide the correct information. Please send us your flight details so we can review this for you: https://t.co/W6RBJykx7f ✈️ Thank you and have a safe flight -AZ

[Cebu Pacific Air @CebuPacificAir]

@EiraCaberte Since you mentioned bringing it without a bag, please secure it in a suitable protective cover before check-in. Safe travels! - SS

[Cebu Pacific Air @CebuPacificAir]

@EiraCaberte Hi Eira! Thank you for reaching out. A tennis racket is not allowed as hand carry. It must be checked in, and it should be placed in a case or protective cover to prevent damage. You’ll also need the CEB Sports Equipment add-on for sports equipment. [1]

[Cebu Pacific Air @CebuPacificAir]

@LRie_sunako Hi LRie, could you try again and let us know if you're getting an error message? If the issue persists, please connect with Charlie so we can check it further: https://t.co/W6RBJykx7f. Thanks. -JE