Philippine Airlines

🩵 Fly PAL and experience #CareThatComesFromTheHeart
🇵🇭 The Philippines’ flag carrier and Asia’s longest-serving airline

[Philippine Airlines @flyPAL]

@lilyenliu @SB19Official We're glad you enjoyed flying with us and that we helped make your trip memorable, @lilyenliu! Thank you for choosing Philippine Airlines. We look forward to welcoming you on board again soon! 💙✈️

[Philippine Airlines @flyPAL]

@MarkDABond Thank you for reaching out, Mark. Please feel free to provide more details about your previous experience with us and we will do our best to extend appropriate assistance.

[Philippine Airlines @flyPAL]

Hi Asyong. Thank you for reaching out. Please secure an Anti-Rabies Vaccination Certificate and a Shipping Permit issued by Bureau of Animal Industry, Department of Agriculture. You may also want to visit this link for full information and guidelines regarding our FurPAL Program: https://t.co/3fa9OFUX9R Thank you.

[Philippine Airlines @flyPAL]

Hi Marvin. Thank you for the kind words and for choosing to fly with us. We are delighted to hear that Apple Pay has made your booking experience more convenient. Please be assured that your feedback on miles redemption is also valuable, and we have recorded it.

We are continuously working to enhance our online services and rewards experience, and your feedback help guide those improvements. We look forward to welcoming you on board again soon.

[Philippine Airlines @flyPAL]

@PiratePurple Hi, Purple Pirate. We've sent you a DM to request your details so we can look into your case and provide appropriate assistance. Please check your inbox at your convenience. Thank you.

[Philippine Airlines @flyPAL]

Hi, Queen K. We understand how frustrating it can be when you're unable to get through to our customer support channels. Due to the high volume of inquiries, response times may be longer than usual. We've sent you a DM to request more details about your concern so we can assist you further. Kindly check your inbox at your convenience. Thank you.

[Philippine Airlines @flyPAL]

Hi, Leslie_J. Thank you for reaching out. For the latest updates on your flight, we encourage you to check your flight status through our website at https://t.co/5iatfIeiBG or mobile app. Please be assured that any flight changes will also be communicated through the email address registered in your booking.

Should you have any other concerns or need further assistance, please feel free to reach out. Thank you.

[Philippine Airlines @flyPAL]

Thank you for bringing this to our attention, @Dens_Argarin. We regret to learn about the delay to your flight. Please know that flight schedules are only disrupted when necessary, with the safety and security of our passengers and operations remaining our highest priority.

As you are already at the airport, we encourage you to approach our airport colleagues for immediate assistance and the latest information regarding your flight. They will be in the best position to assist you with your travel needs and any available options.

[Philippine Airlines @flyPAL]

Hi, @wanderfull. Thank you for sharing your experience with us. We understand how frustrating it must have been to experience a flight delay and then wait an extended period for your baggage upon arrival.

While we strive to operate our flights as scheduled, there are instances when adjustments become necessary to ensure the safety and well-being of our passengers and crew. We also recognize the importance of clear communication during these situations and understand your concerns regarding the overall experience.

We'd like to take a closer look at what happened and better understand your journey. We'll be sending you a direct message to request your booking details so we can review this with the concerned teams.

Thank you for bringing this to our attention.

[Philippine Airlines @flyPAL]

Hi islander. Thank you for your suggestion. Currently, passengers are entitled to 7 kg of carry-on baggage, and may also bring one small personal item, such as a handbag, laptop bag, or small backpack, subject to the applicable size requirements. We appreciate your feedback and will share it with the appropriate team for consideration.

[Philippine Airlines @flyPAL]

Hi, Jeril. Thank you for bringing this to our attention. We understand how concerning the situation must be, especially with your son needing to return to Manila.

We'd like to help check this further. May we kindly ask you to adjust your account settings so we can send you a direct message? We'd like to request additional details so we can look into the matter and assist you further.

We understand the urgency of your concern and appreciate you reaching out. We look forward to your response and will do our best to assist. Thank you.

[Philippine Airlines @flyPAL]

@adcelfau Hi, @adcelfau. Thank you for choosing Philippine Airlines. We're happy to know that you enjoyed your Business Class flights to and from Narita. Thank you for letting us be part of your journey. We look forward to welcoming you back on board for another memorable flight soon!

[Philippine Airlines @flyPAL]

Hi Chris. Thank you for bringing this to our attention. We understand your frustration that the revised itinerary did not align with the travel plans you had carefully arranged for your family.

While schedule adjustments are sometimes necessary due to operational requirements, we recognize the impact they can have on our passengers and the inconvenience they may cause, especially when traveling with children.

We'd like to take a closer look at your specific booking and better understand what happened. We'll send you a private message so we can assist you further.

[Philippine Airlines @flyPAL]

@100h4nnie Hi, Z. Thank you for reaching out. We understand how challenging flight disruptions can be and how they can affect your travel plans.

We've sent you a DM to ask for your booking details so we can check this and assist you further. Thank you.

[Philippine Airlines @flyPAL]

Hi, Bei. We understand your frustration regarding the lengthy wait time, and we appreciate you taking the time to bring this to our attention.

We've sent you a private message to request additional details regarding your concern so we can look into this further and assist you accordingly. Thank you.

[Philippine Airlines @flyPAL]

@cksqors Hi, @cksqors. We’ve sent you a direct message to provide further assistance with your concern. Thank you for your patience.

[Philippine Airlines @flyPAL]

Hi, Joe. Our website is currently up and running. You may wish to try some basic troubleshooting steps, such as refreshing the page, clearing your browser's cache and cookies, or using a different browser or device.

If you're still experiencing issues, feel free to send us a message, and we'll be happy to assist you with your booking.

Messenger: https://t.co/GspNJZRfxP
WhatsApp: Add us as a new contact ([phone]
MyPAL Web Chat: https://t.co/crKj1Dm3Qy

[Philippine Airlines @flyPAL]

@istepipayyy Hi, Steph. We understand you're seeking assistance regarding the recent change to your flight schedule. We've sent you a direct message so we can assist you further. Thank you for your patience.

[Philippine Airlines @flyPAL]

Hi, @coupwonhao. Thank you for sharing your feedback. We understand that your recent experience with us did not meet your expectations.

Please be assured that we take your feedback seriously. We note that we have already reached out to you via Direct Message and have shared your feedback with the relevant teams for their review. We are also coordinating with them as we continue to look into your concerns.

Thank you for your patience and for giving us the opportunity to review your experience. We will continue assisting you through our Direct Message conversation.

[Philippine Airlines @flyPAL]

Hi, Francis. Thank you for sharing your feedback. We understand your concerns regarding your upgrade bid experience and that your recent interactions with us did not meet your expectations. Please rest assured that we are looking into your concern and remain committed to reviewing the details that you have brought to our attention.

We also note that we are already in communication with you via Facebook Private Message regarding this matter. To ensure continuity and avoid any confusion, we will continue assisting you through our ongoing private message conversation, where we can review the details of your feedback more thoroughly.

Thank you for your patience and for giving us the opportunity to address your concerns.

[Philippine Airlines @flyPAL]

A milestone week. An exciting future for Philippine Airlines. ✈️ Farnborough International Airshow 2026 in the United Kingdom marked an exciting week for PAL as we announced major investments in our fleet and the future of travel.

✔️ Up to 20 new Boeing 787-10 Dreamliners with deliveries beginning 2031, powered by GE Aerospace GEnx-1B engines.

✔️ 9 additional Airbus A350-1000, powered by Rolls-Royce Trent XWB-97 engines, with purchase rights for 5 more aircraft, set for delivery starting 2034.

These investments reflect our commitment to operating a modern, fuel-efficient, and world-class fleet while delivering the Heart of the Filipino to more destinations around the world.

The future is taking flight, and we're excited for the journey ahead. 💙🇵🇭