Savs

Coder | Cybersecurity Enthusiast

[Savs @Ceqsed__]

@ZHafsol Another thing I'd like to note for anyone falsely banned: if you live in the EU, you have consumer rights. You can file a formal dispute with ADR Center (https://t.co/XajSc83EL5).

[Gunom Dude @GunomDude]

@AnxiousMircat @Roblox you can do a out-of-court dispute if youre in the EU because roblox is breaking a rule in the EU because they as you showed dont state what you did wrong. out-of-court dispute is the best way, it worked for me. (use a vpn if youre not in the EU)

[Savs @Ceqsed__]

@ZHafsol I know, but some of these bans are complex, it's hard to determine the right approach, especially if the system is broken.

[Savs @Ceqsed__]

@ZHafsol Another thing I'd like to note for anyone falsely banned: if you live in the EU, you have consumer rights. You can file a formal dispute with ADR Center (https://t.co/XajSc83EL5).

[Savs @Ceqsed__]

@ZHafsol Make sure your appeal references the DevForum thread '[CRITICAL] Trusted Chat Banning for Child Safety w/o Explanation'. If you just send a generic appeal, the bot auto-rejects it. It takes a few days for a human to see it.

[Savs @Ceqsed__]

@ZHafsol Run a database script to mass unban everyone falsely hit by this automated bug in the last few days.

[Savs @Ceqsed__]

@ZHafsol Ideas for roblox engineers:

The AI needs to check the channel before scanning. If both users are age-verified adults in a Trusted DM, it should bypass the strict keyword filter.

[Savs @Ceqsed__]

@ZHafsol Fix the moderation dashboard. It says "no details available" which makes it impossible to know what was flagged.

[Savs @Ceqsed__]

@ZHafsol If a flagged word is caught in a Trusted DM, it should go to manual human review, not an instant automated ban.

[Savs @Ceqsed__]

I know you guys cant wait patiently and I am sorry to hear that, and neither can I since Roblox has millions of tickets in its queue system.

[Savs @Ceqsed__]

@chanfe3r @Roblox :(

[Savs @Ceqsed__]

@CraftyOctangula I completely feel that, it is a massive part of my daily routine as well. Roblox has many games, and it never gets boring.

[Savs @Ceqsed__]

@SandeshRai77960 @ZHafsol @SandeshRai77960 The AI is rejecting you because it did not understand the context of what you are saying

[Savs @Ceqsed__]

@bloxpulse EU player in Germany falsely banned by this AI bug. How can Roblox justify permanent 'Child Safety' bans via automated systems with no human review? My dashboard says 'Decision method: automated systems' with zero evidence. EU users deserve human review.

[Savs @Ceqsed__]

@RoUtilityNews
@Roblox

[Savs @Ceqsed__]

The Trusted Chat AI is broken. It scans adult to adult DMs and flags them as Child Safety violations. It isn't checking channel metadata before running keyword scans. If both users are verified adults in a Trusted DM, the strict filter should bypass or route to manual review.

[Savs @Ceqsed__]

Unfortunately, this is still ongoing; as of November 11, it does not say why I got banned. I do not understand how I am breaking the terms when Roblox is intended to be this way for trusted, appropriate chats especially for adults.

[RoUtility @RoUtilityNews]

Roblox users are getting banned for Child Safety, showing Chat Evidence IDs with no explanation of what they did wrong.

This is apparently happening because of Roblox's new Trusted Chat feature, so I advise everyone not to use the Roblox Chat until this is resolved.. This AI ban system is also entirely different from what was announced by Roblox on the DevForum.

[RoUtility @RoUtilityNews]

Roblox users are getting banned for Child Safety, showing Chat Evidence IDs with no explanation of what they did wrong.

This is apparently happening because of Roblox's new Trusted Chat feature, so I advise everyone not to use the Roblox Chat until this is resolved.. This AI ban system is also entirely different from what was announced by Roblox on the DevForum.