@Brian64833286 Hi Brian, thanks for getting in touch with your concerns. Could you please DM us with your full name & email address so I can get one of our Pet Parent Partners to contact you about this?
Thank you!
Kind regards
Cesar UK🐾
@JamieVal4 I can see my colleague has sent an email. Thank you for getting in touch and if you have any further questions about our products, please do not hesitate to get back in touch! Best Wishes, CesarUK
@JamieVal4 Thanks, I can see that someone at the same address as you have also contacted us regarding this same issue. I will pass this case over to my colleague that has taken the case. If you need any more information, please do not hesitate to get back in touch. Best Wishes, CesarUK
@JNaplesCampbell Hey John, thanks for getting in touch. I am sorry to hear of this issue. Please, send us a DM and we'll be happy to address any query you might have.
Sara
Cesar UK 🐶
@SashaEd64707975 However under the Resale Prices Act of 1976 we're unable to tell a shop what price they should sell our products. Best Wishes, CesarUK 🐾 3/3
@SashaEd64707975 We work with individual retailers to promote our products throughout the year, making sure that we provide the best variety of our products at an affordable price for our consumers and make it easier for them to find them. 2/3
@SashaEd64707975 Thank you for taking the time to write in with your feedback regarding our prices. In retail outlets, the price of our products is always down to the retailers discretion. 1/3
@CockapooRoxy There should be a reference number on the bottom of the email you have received from us. This will also help me search for your case. Kind regards, Cesar (2/2)
@CockapooRoxy Hi, I would like to chase this up for you, unfortunately without providing your name or email address I am unable to look up your case using your twitter handle. (1/2)
@bexx1990 Hi Becca, we're really sorry to hear this and its not what we expect from our products. Could you please DM us with an email address for you so we can look into this?
Kind regards, Cesar
@dynyoung Hey, thanks for getting in touch! We're really sorry to hear about this and understand its extremely unpleasant. Could you please DM us regarding this? If you still have the packaging, photos of the batch codes and barcodes would be super helpful! Kind regards, Cesar
@trillmaxxximum Hi, Thanks for getting in touch. Our marketing teams have to work with specialist agencies to find the pets featured in our advertising. Kind regards, Cesar
@Ready4Jenny Hi Jennifer, Thanks for getting in touch and thank you for your suggestion. I will make sure its passed onto our marketing team.
Kind regards, Cesar Team
@shaunaleaxo Thanks for contacting the Cesar Team. I'm sorry that you are disappointed that we no longer make Cesar Minis. I'll make sure that your comments are fed back to our marketing team who continually review our range of products. Kind regards the Cesar Team
@loveyourselfbun Hello, All of our products have a best before date to help shops keep control of products on their shelves. I'm sorry to hear that you've bought a product that's almost past its best but once it's left us we've no control of this.
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