Chapa Support

This is official channel for Chapa's support

[Chapa Support @ChapaSupport]

@akexyxy @Chapa_ET @africaceoforum Hi :)

[Chapa Support @ChapaSupport]

The issue with downloading and exporting large files on our dashboard has been resolved, and everything is back to normal.

Thank you for your patience and understanding during this time.

We appreciate your continued support!

[Chapa Support @ChapaSupport]

We're aware that some customers are experiencing difficulties when downloading and exporting large files on our dashboard. Our team is actively investigating the issue and working on a solution. We apologize for any inconvenience caused!
Thank you for your patience!

[Chapa Support @ChapaSupport]

[status] Completed: The scheduled maintenance has been completed. Thank you for your patience.

[Chapa Support @ChapaSupport]

[status] Scheduled (May 23, 2023, 03:30 EAT): On Wednesday morning, the 23rd of May, from 03:30 am (EAT) to 6:00 am (EAT), Chapa will perform planned maintenance to ensure the optimal performance and stability of our services.

[Chapa Support @ChapaSupport]

[status] In progress: Scheduled maintenance took more than anticipated, and it is still in progress. We will provide updates as necessary.

[Chapa Support @ChapaSupport]

@eyobderrick @Chapa_ET @AlemayehuGK Hi Eyob :)

[Chapa Support @ChapaSupport]

[status] Identified: A technical disruption with one of our partners is affecting Pay with CBE Birr, and we've had to turn off the CBE Birr payment method. We will provide updates as necessary.

[Chapa Support @ChapaSupport]

[status] Completed: The scheduled maintenance has been completed. Thank you for your patience.

[Chapa Support @ChapaSupport]

[status] Scheduled (March 23, 2023, 03:30 EAT): On Thursday morning, the 23rd of March, from 01:30 am (EAT) to 6:00 am (EAT), Chapa will perform planned maintenance servers; expect service interruptions on our API and checkout. We apologize for the inconvenience in advance.

[Chapa Support @ChapaSupport]

[status] Identified: We saw elevated error rates with the CBEBIRR payment method and had to turn it off. This outage is outside of Chapa's infrastructure, and we are in contact with our partner to fix it ASAP and will provide updates here.

[Chapa Support @ChapaSupport]

[status] Resolved: From 2:36 PM - 2:56 AM GMT+3, we saw elevated error rates and slow response times with the telebirr payment method. This outage is outside of Chapa's infrastructure, and it’s resolved.

[Chapa Support @ChapaSupport]

[status] Identified: From 2:36 PM GMT+3, we saw elevated error rates and response times with the telebirr payment method and had to turn it off. This outage is outside of Chapa's infrastructure, and we are in contact with our partner to fix it ASAP and will provide updates here.

[Chapa Support @ChapaSupport]

@yeshewas12 @Chapa_ET Hi @yeshewas12

Can you share the issue you are having?

[Chapa Support @ChapaSupport]

[status] Resolved: A technical disruption with one of our partners is affecting Pay with CBE Birr and Transfers to CBE bank accounts, and now we confirmed that it is resolved.

Thank you 🙂

[Chapa Support @ChapaSupport]

[status] Identified: A technical disruption with one of our partners is affecting Pay with CBE Birr and Transfers to CBE bank accounts, and we've had to turn off the CBE Birr payment method and expect some delays in transfers made to CBE bank accounts.

[Chapa Support @ChapaSupport]

@Biniyam21 No! A business license is required when you are ready to go live.

[Chapa Support @ChapaSupport]

[status] Identified: A technical disruption with one of our partners is affecting Pay with CooPay ebirr, and we've had to turn off the CooPay ebirr payment method.