Charchi

Lover of life, Mother, Marketer, It is what it is...be a lady with a mind, a bitch with an attitude and a woman of class....

[Charchi @CharchiEva]

@Safaricom_Care @SafaricomPLC

Tell me why I do not have internet from Sunday.
You just keep on sending me stupid measages and getting a hold of you, it takes 20mins to talk to an agent.

[Charchi @CharchiEva]

@FamilyBankKenya
Why are your teller counters empty??

[Charchi @CharchiEva]

@QuickmartKenya so what does it take for you to make a bank reversal? Kileleshwa branch???

[Charchi @CharchiEva]

@lynn_ngugi1 This is good. Please make sure you follow up.

[Lynn Ngugi @lynn_ngugi1]

UPDATE on my earlier tweet about the UK Visa Application Centre in Westlands, Nairobi

After raising concerns about the inhumane and exploitative treatment of Kenyan visa applicants, I had a meeting with Mr. Avinash Balu from the Centre. I took this opportunity to voice what many of us have experienced and demanded tangible, immediate changes. May I also add his prompt response to this matter is highly appreciated

Here’s what I put forward,

Dignified Waiting Areas: Our people cannot continue to queue under the sun, on pavements, like second-class citizens. The Centre must provide shaded, seated waiting areas for all applicants not just VIPs.

Parking for Applicants: The new location at Principal Place lacks basic convenience. I demanded the inclusion of a designated parking area for applicants, especially those with children, the elderly, and persons with disabilities.

Clear & Respectful Communication: No more vague emails or shifting instructions. I demanded a communication overhaul from the email notifications to the security personnel at the entrance. People deserve to know exactly when and how to collect their documents without confusion or coercion into paying more.

Inclusive Feedback Channels: I made it clear that feedback shouldn’t only be collected from prominent individuals. Every applicant deserves to be heard and respected. If you’re taking our money, you must also take our concerns ,all of them!!

Mr. Balu acknowledged these issues and assured me that changes are underway. A senior staff member will also publicly respond to this tweet , outlining the corrective measures being implemented. (I hope they keep their word)

But this is not where it ends.I will return in 3 months to follow up and assess whether these promises have been honored. This is not a PR opportunity ,this is a human dignity audit.

Africans should not have to endure humiliation just to apply for a visa to countries that benefit from our talent, money, and labor.

We must call out exploitative systems and demand better.

Which other embassy must we call out??

Regards
Lynn

[Charchi @CharchiEva]

@Coopbankenya my work here is to come to the bank like 20 times. What’s happening

[Charchi @CharchiEva]

@KCBCare yet again. No responses.

[Charchi @CharchiEva]

@KCBCare please respond to my DMs. I need my issues sorted please.

[Charchi @CharchiEva]

The person responding to your DMs is ridiculous

[Charchi @CharchiEva]

@KCBGroup please assist people in need in picking your calls

[Charchi @CharchiEva]

@KCBCare please assist in picking your calls.

[Charchi @CharchiEva]

@KenyaPower_Care So why don’t I have power and my location is not listed.

[Charchi @CharchiEva]

@CopticHospital the level of ignorance is on another level.

[Charchi @CharchiEva]

@CopticHospital why do your maternity nurse behave like its a public hospital

[Relaxing Meditator @RMeditator]

#kplccustomercare
No electricity in Lower Kabete for the last 48 hours. Please sort this as soon as possible.

[Hamisi Suleiman @crankberrie]

@KenyaPower_Care Hey.. No power since 1pm in lower Kabete. Meter number 14242638923

[Dennis Wakhu @ink_pennn]

@KenyaPower_Care @Nelson_502 We are experiencing blackout in lower kabete Sring falls near Gacio junior school... Please fix ASAP. It's causing a very costly inconvenience.

[Charchi @CharchiEva]

@wassbila @iamjuddah @KCBGroup I support you on this. Can not download the app either.

[Charchi @CharchiEva]

@iamjuddah @naivas_kenya I will never ever buy any electronics from you. Even if it is less than a thousand bob worth. NEVER!!!