Charlotte Adair

Proprietor of Antrim Heights BnB

[Charlotte Adair @CharlieAdair5]

@aestheticsguyy

[Charlotte Adair @CharlieAdair5]

@SamsungUK My Z Flip6 developed a screen fault under warranty. Repair refused without proper explanation. Months later, still no fair resolution. Time to put this right. #Samsung

[Charlotte Adair @CharlieAdair5]

@SamsungUK I’ve already provided my details multiple times via DM and email.
This issue has been ongoing since 11 March and unresolved.
one final DM, but I expect a proper resolution — not repeated requests for the same information.
This has gone far beyond acceptable customer service.

[Charlotte Adair @CharlieAdair5]

@SamsungUK Ongoing case 2142857193 since 11 March with no resolution. Being pushed around with delays and told to handle logistics myself. I’m now escalating to Citizens Advice and Trading Standards.

[Charlotte Adair @CharlieAdair5]

@SamsungUK You already have my details from previous DMs and my case (ref: 2142857193).

Please don’t delay this further. I need confirmation Samsung will arrange collection directly without requiring me to manage courier documents or booking.

This has been ongoing since 11 March.

[Charlotte Adair @CharlieAdair5]

@SamsungUK Details already provided via email. Please stop redirecting to DM and escalate this properly.

[Charlotte Adair @CharlieAdair5]

@SamsungUK I understand, but I’ve already shared all details via email and prior contact.
Please review and resolve this — it’s been ongoing since 11 March.

[Charlotte Adair @CharlieAdair5]

Since 11 March I’ve been told “24–48 hours” multiple times by Samsung with no resolution.
Now being asked to print invoices and arrange courier collection myself.
This is unacceptable. Escalating under UK consumer rights.

[Charlotte Adair @CharlieAdair5]

Extremely disappointed with my Samsung Galaxy Z Flip 6.
A line appeared across the fold, worsened daily, and now the screen has completely come off — despite being kept in a protective case.
I’ve contacted support and received no response or acknowledgement.

[Charlotte Adair @CharlieAdair5]

@SamsungUK
Initial contact: 11 March. No resolution.
Faulty Galaxy Z Flip 6. Failed collection. No phone for weeks.
Breach of the Consumer Rights Act 2015.
Chargeback and formal escalation now underway.
Resolve immediately.

[Charlotte Adair @CharlieAdair5]

@SamsungUK
Extremely disappointed with my Galaxy Z Flip 6. A line appeared across the fold, worsened daily, and now the screen has completely failed.
Your “Presidential Escalations” team promised a 24hr response — it’s now been 6 days.
No phone. Failed collection. No support.

[Charlotte Adair @CharlieAdair5]

@SamsungUK How does a “Presidential Escalations” team promise a 24hr response… then ignore a customer for 6 days?
No phone. Failed collection. No support.
Now escalating legally.
Absolutely shocking service from Samsung.

[Charlotte Adair @CharlieAdair5]

“20+ years with Sky… and I’m done. Price hikes, no loyalty rewards, and cheaper options everywhere. Time to move on.”

[Charlotte Adair @CharlieAdair5]

@SamsungUK Hi @SamsungUK @SamsungHelpUK
Final follow-up. No response here or DM after days.
I need this resolved today — confirm collection or provide a direct contact.
Please respond urgently.

[Charlotte Adair @CharlieAdair5]

Going in circles with Samsung.
Support doesn’t reply, AI tells me to contact support.
Meanwhile my Z Flip 6 screen has fallen off.
Please help @SamsungUK

[Charlotte Adair @CharlieAdair5]

@SamsungUK still waiting on a collection for my Z Flip6 after failed UPS attempt.
Being told to contact UPS myself which is unacceptable.
£900 phone and no resolution.
Please sort this ASAP.

[Charlotte Adair @CharlieAdair5]

@SamsungUK Thanks for confirming. I’ll await contact within the 24–48 hour timeframe.
I’d appreciate this being prioritised given the failed UPS collection and delay so far.

[Charlotte Adair @CharlieAdair5]

@SamsungUK Thanks, I’ve removed the post.
Please confirm when I’ll be contacted and that the UPS collection issue will be resolved as a priority.

[Charlotte Adair @CharlieAdair5]

@SamsungUK I've removed

[Charlotte Adair @CharlieAdair5]

@SamsungUK This is unacceptable.
You arranged a UPS collection for my Z Flip6 repair — I stayed in all day and no one arrived. No update, no communication.
Now I’m being told to contact UPS myself? Absolutely not.
This is Samsung’s responsibility. I expect this to be resolved

[Charlotte Adair @CharlieAdair5]

@SamsungUK I’ve already booked a repair and waited all day for a UPS collection with no confirmation and no courier.

I’m not restarting the process.

Please arrange contact and confirm a proper collection date and tracking number.
Already booked. No collection.

Please resolve.

[Charlotte Adair @CharlieAdair5]

@SamsungUK Thanks for your reply. The repair is already arranged, but UPS failed to collect today.

I waited in all day with the parcel ready and received no communication whatsoever.

This is extremely disappointing — please can this be urgently rebooked and escalated?