I was also assured I would be able to select my seat on the way home which was another lie. Now at the airport looks like we are on the same plane with seats that don’t have entertainment. Not the premium service that I’ve paid for #neverflyvirgin#shockingcustomerservice
I was also assured I would be able to select my seat on the way home which was another lie. Now at the airport looks like we are on the same plane with seats that don’t have entertainment. Not the premium service that I’ve paid for #neverflyvirgin#shockingcustomerservice
@VirginAtlantic shocking service on my flight to and from San Francisco. Outbound - inflight entertainment didn’t work on an 11hr flight! I was informed at the gate via letter which informed me I could buy books and be reburised. Too late when I was about to board!