Charlie. B

[Charlie. B @Charlie_B_222]

@HayesBoot Hi. Will you be going ahead tomorrow? Thanks

[Charlie. B @Charlie_B_222]

@zalando_uk I have numerous times but your customer services ignore me. Have you seen Trustpilot? How on Earth are you getting away with defrauding thousands of customers

[Charlie. B @Charlie_B_222]

@MoneySavingExp I returned an order to @zalando_uk it was received on 1st March but they refuse to refund me until I sign and complete a ‘legal document’ I’ve checked & this isn’t in their T’s & C’s. I followed their returns process as stated. Is this fair and can they do this?

[Charlie. B @Charlie_B_222]

@BoF @Zalando I hope he’s got a nice car because @zalando must have stolen thousands, if not millions of pounds from customers. Zalando receive returned orders then refuse to refund the customer. After telling them the item wasn’t in there, they ignore them completely. It’s a huge global issue

[Charlie. B @Charlie_B_222]

@Zalando_Press @FillingPieces @elleme @holzweiler @rejinapyo @ECKHAUS_LATTA Are these companies aware of your fraud issues? You’ve received thousands of returned items and refuse to refund the customers then ignore them completely. Don’t just take my word for it, see trustpilot, social media & numerous online chat platforms. It’s a global matter!

[Charlie. B @Charlie_B_222]

@Zalando_Press are you aware of the huge scam issue @zaando has? Thousands of customers have sent items back and you’re refusing refunds then ignoring the customer completely. Have you seen trustpilot? You’re defrauding genuine customers here

[Charlie. B @Charlie_B_222]

@MoneySavingExp @MartinSLewis please can you help? @Zalando is an online retailer running a global scam. I returned an item & they refuse to refund me, stating the item wasn’t there. Looking online, the same thing has happened to thousands of customers worldwide

[Charlie. B @Charlie_B_222]

@itvMLshow Hi. I sent an order back to @zalando_uk (online retailer) but they refuse to refund me. I’ve reported them to trading standards & action fraud. The company ignores all communication but I’m not the only victim. This is happening to thousands of customers worldwide

[Charlie. B @Charlie_B_222]

@CTSI_UK Hi. Do you help with consumer rights? I sent an expensive item back to a retailer who refuse to refund me. I’ve spoken to citizens and reported it to action fraud but the retailer ignores all communication. Thanks

[Charlie. B @Charlie_B_222]

@zalando_uk BEWARE! @zalando_uk received my return but refuse to refund me. They refuse to provide further information and ignore all communication. This has happened to thousands of people. Please see trustpilot before ever purchasing from @zalando_uk

[Charlie. B @Charlie_B_222]

@London_T_S @Zalando Thanks a lot. Will do

[Charlie. B @Charlie_B_222]

@London_T_S Online retailer @zalando are receiving returned orders but refusing to send refunds to the customers, claiming item wasn’t in there. Seems to be a regular occurrence they do now. They refuse to provide further detail or even respond. Blatant theft

[Charlie. B @Charlie_B_222]

@CTSI_UK @Zalando refuse to refund me £215, claiming the return wasn’t in the package. (Photo below when I dropped it to the evri drop shop) Zalando refuse to provide more detail & just ignore me. They’ve done this to numerous people, it’s a regular accordance of theirs

[Charlie. B @Charlie_B_222]

@EVRi_Delivery sent a return to @zalando_uk (pic when I dropped it off) but zalando refuse to refund me. They say my item wasn’t in the package. I���m now down £214 and @zalando refuse to help or investigate with evri

[Charlie. B @Charlie_B_222]

@EVRi_Delivery I sent a returns to @zalando_uk they received the parcel but the contents was not in there. @zalando_uk refuse to refund me or help any further. The item was stolen or swapped at some point with @EVRi_Delivery and now I’m without an item & refund

[Charlie. B @Charlie_B_222]

Has anyone returned an item or sent an item via @EVRi_Delivery & the parcel arrived but the contents was either missing or different to what you sent? I’m having this issue with a @zalando_uk return, they refuse to refund me because ‘the item wasn’t there’ can anyone help? Thanks

[Charlie. B @Charlie_B_222]

@MoneySavingExp
After weeks of chasing a return to @zalando_uk they refuse to refund me and state the item wasn’t in the parcel. I believe @EVRi_Delivery have ’misplaced’ the contents but Zalando refuse to provide any further information and evri won’t deal with me direct