Charlie Underwood

Improvement Lead in the Improvement & Transformation Team
@NUH_QI working @teamNUH.

[Improvement & Transformation Team @NUH_QI]

Great day delivering #QSIR Fundamentals as part of the AHP Leadership Programme. We can't wait to catch up with you all in November to find out how your projects have progressed. Contact us for any follow-up support needs @NUH_AHPs @ACT2improve @mrs_em_flower @Charlie_NUH

[Charlie Underwood @Charlie_NUH]

Go and say hello to @Joanneec06 today at Cityside restaurant to share your improvement ideas and learn how our team can support you!

[Charlie Underwood @Charlie_NUH]

Come and see us today at the Gallery outside D Floor restaurant, QMC! 👋🏻

[Improvement & Transformation Team @NUH_QI]

📢Come and visit us on site next week to find out how we can support you with your improvement ideas and projects 📢 We will also be doing walk rounds across @TeamNUH to visit staff who are unable to get to us! Contact us if there is a specific area you want us to visit!

[Improvement & Transformation Team @NUH_QI]

Great turnout for the first of our July #QSIR Virtual webinars today; an introduction to Quality Improvement. Looking forward to training a new cohort of staff and providing practical tools and support with their projects @ACT2improve @Notts_ICS @mrs_em_flower @Charlie_NUH

[Charlie Underwood @Charlie_NUH]

We had a great day delivering #QSIR Fundamentals today! Fab team who were really engaged 👏🏻

[Improvement & Transformation Team @NUH_QI]

@SharedGovNUH cohort on day 2, learning the #QSIR Fundamentals. Here they’re learning about stakeholder engagement.
@Charlie_NUH @salakamkosi @emmah_nuh

[Charlie Underwood @Charlie_NUH]

Get in touch with us, so we can help and show you simple tools which will help with your improvement project!

It’s as easy as #123PDSA

[Improvement & Transformation Team @NUH_QI]

CALLING ALL STAFF @TEAMNUH

Do you have an improvement idea for your area?

Are you struggling to know how to take it forward?

I&TT are here to help with simple yet effective tools.

Answer 3 simple questions and then test your theory. It's as easy as 1-2-3-PDSA.

[Charlie Underwood @Charlie_NUH]

Go and see our team at Cityside Restaurant today and share your improvement ideas! 💡

[Emma Flower @mrs_em_flower]

We are at Cityside Restaurant today! Come and see us to share your ideas and get some sweets and biscuits! 🍪🍬

[Charlie Underwood @Charlie_NUH]

Come and see us today at QMC D Floor Restaurant and grab a sweet 🍬🍪 ! We’d love to hear your quality improvement ideas 💡

[Emma Hopewell @emmah_nuh]

Do you have ideas how to improve your service? Need help getting started?
Visit our stall at QMC D Floor Restaurant today to talk, complete our survey & get some sweets/biscuits!
@TeamNUH @NUHMedicine @NUHSurgery @ClinSupportNUH @ACD_NUH @TeamCAS3 @nottmchildrens @NottmMaternity

[Charlie Underwood @Charlie_NUH]

I’m at City this afternoon, please get in touch if you would like me to come and visit you!

[Improvement & Transformation Team @NUH_QI]

We are visiting all NUH sites over the next couple of weeks to talk to staff in Clinical Divisions about the support available from I&TT and to hear about your improvement ideas! If you have an idea to share, please let us know and we will come to see you!

[Charlie Underwood @Charlie_NUH]

🚨 @mrs_em_flower and I are on site at City campus today, if you would like us to come and see you please let us know!

[Improvement & Transformation Team @NUH_QI]

We are visiting all NUH sites over the next couple of weeks to talk to staff in Clinical Divisions about the support available from I&TT and to hear about your improvement ideas! If you have an idea to share, please let us know and we will come to see you!

[Emma Hopewell @emmah_nuh]

This page is set up so that all staff can follow the basic process of a project to achieve their improvement goals.
The I&TT also provides 3 levels of support to @TeamNUH staff on their projects:
1. signposting
2. ad hoc support
3. support along the project
Email I&TT for help

[Emma Flower @mrs_em_flower]

Some great engagement today from @2_clinic, clinic 3 and @ENT_NUH for e-outcoming. Also supported optimisation of our systems to reduce admin time in clinics 🙌 Back again tomorrow, let me know if you need support 👍

[Charlie Underwood @Charlie_NUH]

@NUH_QI @TeamNUH @ACD_NUH Hi Shelley, yes this is available to all at the Trust. I will get in touch via email to see how we can support your service 😊

[Charlie Underwood @Charlie_NUH]

A common concern for our clinicians is that e-outcoming will take longer than the paper forms, user feedback is the opposite. Get in touch so we can support your service to implement e-outcoming!

[Improvement & Transformation Team @NUH_QI]

Clinicians are worried that e-outcoming takes longer. User feedback is that it takes the same amount of time after the first few!
We are adopting this @TeamNUH to reduce delays in outpatient pathways. Visit the @ACD_NUH intranet pages to see the 5 minute training video!

[Charlie Underwood @Charlie_NUH]

@emmah_nuh @HelenBevanTweet @NUH_QI @TeamNUH @mrs_em_flower @EmmaBar67834701 This is great and spot on!!

[Improvement & Transformation Team @NUH_QI]

It’s been another challenging year for the NHS and patients. @TeamNUH we have collaboratively adopted a quality improvement approach to update our outpatient model to respond to the pandemic, maintain flow and improve patient safety.

Fantastic work, well done everyone! 👏

[Charlie Underwood @Charlie_NUH]

Come and join us this Friday 😃! Get in touch for further information!

[Improvement & Transformation Team @NUH_QI]

📢Calling ALL admin staff at @teamnuh 📢
Join us this Friday 17th December at 12.15pm for our final webinar of the year, as we reflect on 2021 and celebrate the huge achievements in outpatients.
Contact [email protected] if you don't have the invite @NUHAdminMgmt

[Charlie Underwood @Charlie_NUH]

Such a great session yesterday! Thanks to all involved @AlisonLeverton

[Improvement & Transformation Team @NUH_QI]

Yesterday we supported @UpperGI with process mapping their admin pathways! The whole team were fully engaged! It enabled us to identify areas to improve their pathways to benefit both patients & staff #processmapping #qualityimprovement
@rosalyn_leah @jonathanphills @NUHSurgery

[Charlie Underwood @Charlie_NUH]

Looking forward to tonight’s award ceremony! 🤞🏼 Shortlisted for enabling digital pathways to transform outpatient care 🎉

[Nottingham University Hospitals @nottmhospitals]

In partnership with @WeAreDrDoctor we're a @HSJ_Awards finalist for tonight's ceremony.
Fingers crossed!
@HSJ_Awards @NUH_QI @emmah_nuh @steve_daykin @twhicher @Charlie_NUH @Joanneec06 @sandra_minich 🤞🍀

[Improvement & Transformation Team @NUH_QI]

Did you know...extra functionality was introduced in @weareDrDoctor video consultations including:
-Up to 30 participants
-Share screen
-Message participants
-Patients able to change language of menu
Contact us for a demo and to offer patient choice! @teamnuh @nuhpatientgroup