Charlotte Henshaw

[Charlotte Henshaw @Charlottefh87]

@mbna Thanks Des! MBNA already know that he has passed away (he died in February) and his account has been closed. I will fill in the form anyway and wait for someone to get back to me 👍

[Charlotte Henshaw @Charlottefh87]

@mbna is there an email address that I can contact please? My dad, who has now passed away, had an ongoing fraud case with you and I need to speak to someone about it. Thanks!

[Charlotte Henshaw @Charlottefh87]

@VirginHolidays trying to book our seats for April next year - we are flying with an 18month old who has their own seat so we need to make sure our seats are right! I keep getting an error message of #SEA1071 can you help?!

[Charlotte Henshaw @Charlottefh87]

@ManCityCouncil Due to go back to work next month. Can grandparents look after grandchildren? It is so unclear!! If they can't, should my employer account for this an accept that I will be working from home and providing care all day? #help #coronavirusuk

[Charlotte Henshaw @Charlottefh87]

@aaronvine21 @VirginHolidays 🙈 terrible customer service in a time when you need them to step up! Hope you get through soon

[Charlotte Henshaw @Charlottefh87]

@VirginHolidays spending every day on hold trying to get through to you to discuss our holiday of a lifetime; how can this be? I get that you are busy but you should be managing this by now, employ more staff! We were due to fly 8th April!!

[Charlotte Henshaw @Charlottefh87]

@rg273 @mamasandpapas Last time I rang I got through straight away, I wouldn't mind but you get the usual music and apology but then after 5 mins waiting it goes silent!!

[Charlotte Henshaw @Charlottefh87]

@mamasandpapas tried calling 4 times today, waiting times are horrendous! Just need to know if I can change my delivery from standard to a chosen day for a pram I have already ordered and paid for?

[Charlotte Henshaw @Charlottefh87]

@bt_uk still no kit and still NO phone call!!!!!

[BT @bt_uk]

@Charlottefh87 So sorry Charlotte, that's not good to hear. DM me your address & postcode with the account holders name so that I can chase this ^Lesley

[Charlotte Henshaw @Charlottefh87]

@bt_uk still waiting for your complaints manager to call us. A promise of a call at 2pm, and yet nothing!

[Charlotte Henshaw @Charlottefh87]

@virginmedia And so the plot thickens. Landline rings and it's Virgin Media. Apparently the works have now been completed in the area so service should now resume. What an absolute joke you are! Communication inside and out of your company is awful!

[Charlotte Henshaw @Charlottefh87]

@virginmedia C133 network error for the past 4 hours. Rang CS and they want to send an engineer out. Service status online says there is a known issue. Don't know who to believe!! HELP!

[Charlotte Henshaw @Charlottefh87]

@virginmedia We were told that if the issue resolves itself then "the engineer appointment will automatically cancel". Don't want to cancel it unless it's actually fixed!

[Charlotte Henshaw @Charlottefh87]

@virginmedia Also...it's funny how it's now miraculously started to work again!!! Obviously not a problem with the box. It's your shoddy service!

[Charlotte Henshaw @Charlottefh87]

@virginmedia So what you're saying is that the "tests" we run online lie? I'm just greatful our contract is up in a couple of months. Constantly let down by the Virgin brand! #shocking #ripoff #shouldhavegonewithsky

[Charlotte Henshaw @Charlottefh87]

@virginmedia That doesn't really help at all. I've ran checks via the website and nothing is wrong with the box. Your website tells me there are issues (area 20) but your CS wants to send out an engineer. We pay a lot for this service and problems are never resolved easily!

[Charlotte Henshaw @Charlottefh87]

Yet another useless response from @ManCityCouncil regarding our missed bin collection. I really do wonder why I pay my council tax #youneedbettercustomerservice

[Charlotte Henshaw @Charlottefh87]

@virginmedia How do I find out if there is a cancellation? I just can't believe that the earliest app is an 8 day wait!!! #virginneedmorestaff

[Charlotte Henshaw @Charlottefh87]

@virginmedia Signed up Sunday, kit came Tuesday. No luck with set up for Tivo yday or today. Called today and have to wait until 12/10 for a "fix"

[Charlotte Henshaw @Charlottefh87]

@virginmedia not so 'quick install'...8 days for an engineer to come out to fix the Tivo box that we haven't yet used #shouldhavegonewithsky