Charm Z

[Charm Z @Charmzz0074]

@LGUKCare When I attempt to reply I get this message so Im unable to message you

[Charm Z @Charmzz0074]

PART 4: 21.08.23 Engineer comes, turns out it’s the compressor, the one that they @LGUK @LGUKCare have GUARANTEED FOR 10 YEARS! LIE No.2 They need to order the part, they offer me an app for 04.09.23, WTAF? It’s now day Day 10 without AN ESSENTIAL ITEM @dailymailuk #LGInstaView

[Charm Z @Charmzz0074]

@BBCNews @Telegraph @birmingham_live - @LGUKCare I'm now expected to wait until 14.09.23 , they've not expedited my issue, yet I still have a broken fridge, DAY 27! (PART 6)

[Charm Z @Charmzz0074]

@BBCNews @Telegraph @birmingham_live - @LGUKCare I hadn't been given a new app is because they wanted me to pay! PAY FOR AN APP THAT THEY HAVEN'T FIXED, I still do not have a fixed fridge, it's now Day 27 (PART 5)

[Charm Z @Charmzz0074]

@BBCNews @Telegraph @birmingham_live - @LGUKCare I asked if they were the MNGR did this Agent admit they weren't the MNGR (calls recorded). Finally put through to MNGR who promised a new app & confirmed that the only reason (PART 4)

[Charm Z @Charmzz0074]

@BBCNews @Telegraph @birmingham_live - @LGUKCare I was told they would book me in, heard nothing, called THREE TIMES this morning, had 2 ask 2 spk 2 MNGR, the CC Agent transfers me 2 another CC Agent, not the MNGR, it was only when (PART 3)

[Charm Z @Charmzz0074]

@BBCNews @Telegraph @birmingham_live - @LGUKCare sent Engineer 21.08.23, he diagnosed broken compressor, installation booked for 01.09.23, compressor installed but it needs software update, called 04.09 to book for software update, given run around (PART 2)

[Charm Z @Charmzz0074]

@BBCNews @Telegraph @birmingham_live I'm on Day 27 without a fridge @LGUKCare have been messing me around, I first contacted them 12.08.23! They've guaranteed their compressor for 10 years, fridge is 5 years old, compressor is broken (PART 1)

[Charm Z @Charmzz0074]

PART 8: 01.09 compressor installed without software update, it’s taken SIX DAYS to get @LGUKCare to book out Pacifica to come do the software update. Next app 14.09.23 - Day 27 without a working fridge @DailyMailUK @BBCNews

[Charm Z @Charmzz0074]

PART 7: Called @LGUKCare 04.09 Spoke to Ali who said she would deal with the matter personally. No email from @LGUKC to say when my fridge will be fixed - Day 27 without fridge @MailOnline @DailyMailUK

[Charm Z @Charmzz0074]

@LGUKCare I've had to beg LG to get an engineer out - new compressor was installed but the fridge is still broken But now the new compressor needs a software update! Totally unacceptable behaviour by @LGUKCare - 27 Days without a fridge!

[Charm Z @Charmzz0074]

@LGUKCare I am unable to send you a DM , X is requesting I subscribe by paying a monthly fee. I just want my fridge fixed. It still hasn't been fixed 07.09.23 @DailyMailUK
#LGInstaView

[Charm Z @Charmzz0074]

PART 6: I’ve called/pleaded with @LGUK @LGUKCare Day 22 without a fridge! LIE No.3 promised to REFUND THE COST OF THE COMPRESSOR, STILL NO REFUND RECEIVED! What is it going to take to get my fridge working again? @mailonline @dailymailuk #LGInstaView Fridge

[Charm Z @Charmzz0074]

PART 5: I tell @LGUK @LGUKCare I cant wait until 04.09, the best they can do is the 01.09! Day 21 WITHOUT MY ESSENTIAL ITEM (FRIDGE). 01.09.23 Engineer fits new compressor, BUT compressor requires software update, 24 hours later fridge still not working! @dailymailuk #LGInstaView

[Charm Z @Charmzz0074]

PART 3: 14.08.23 09h30 no one has called! So I call @LGUK @LGUKCare, NO APOLOGY, NOTHING. The earliest they could send someone out was 2 weeks (21.08.23), for AN ESSENTIAL ITEM. This is my fridge not a washing machine! @mailonline @dailymailuk #LGInstaView

[Charm Z @Charmzz0074]

PART 2: I call @LGUK @LGUKCare on 12.08.23 only for them to tell me that the team that takes payment & books my appointment is closed for the day, they promised to call me on 14.08.23 FIRST THING to take payment and schedule my appointment. LIE No.1 @mailonline @DailyMailUK

[Charm Z @Charmzz0074]

PART 1: I bought my @LGUK @LGUKCare InstaView Fridge in 2018, spending over £1500 only for it to break down 5 years later! I’ve spent less on fridges and they’ve lasted over 10 years! 12.08.23 it completely stopped working! @mailonline @dailymailuk