ChartMogul Status

For updates about maintenance and availability of the ChartMogul Subscription Analytics Platform see

[ChartMogul Status @ChartMogulOps]

@iamkevinrobson Sorry about this. What specific action were you doing when you ran into the error?

[ChartMogul Status @ChartMogulOps]

[Resolved] Partial performance degradation (#74741)

We have isolated the issue and the performance is back at normal level.

https://t.co/8cxQweVlMV

[ChartMogul Status @ChartMogulOps]

[Investigating] Partial performance degradation (#74741)

We’re currently investigating a partial performance degradation of our web application. 20 % of users affected. This incident will be updated accordingly as the in…
https://t.co/8cxQweVlMV

[ChartMogul Status @ChartMogulOps]

[Resolved] Web app partial outage (#72315)

A fix has been deployed and app is fully available again.

https://t.co/5qQZkOSuVo

[ChartMogul Status @ChartMogulOps]

[Issue] Web app partial outage (#72315)

We’ve identified the cause of partial app outage and are fixing it right now.

https://t.co/5qQZkOSuVo

[ChartMogul Status @ChartMogulOps]

[Resolved] Application not loading on Safari (#68392)

Issue resolved.

https://t.co/EYTQPnkKiD

[ChartMogul Status @ChartMogulOps]

[Issue] Application not loading on Safari (#68392)

We have identified a critical bug impacting our app to load properly on Safari. Rolling out a new release for restoring the functionality asap.

https://t.co/EYTQPnkKiD

[ChartMogul Status @ChartMogulOps]

[Resolved] Application availability is affected. You may face intermittent connectivity issues. (#65955)

The incident has been resolved. The processing speed has returned to normalcy.

https://t.co/i6seqRYIwk

[ChartMogul Status @ChartMogulOps]

[Update] Application availability is affected. You may face intermittent connectivity issues. (#65955)

The issue was identified and a fix is in progress.

https://t.co/i6seqRYIwk

[ChartMogul Status @ChartMogulOps]

[Resolved] 2FA authentication broken (#65580)

A fix was deployed, 2FA working as expected now.

https://t.co/nSqu8iLnu1

[ChartMogul Status @ChartMogulOps]

[Issue] 2FA authentication broken (#65580)

Our latest deploy triggered an authentication bug for accounts that have 2FA enabled. We are currently working in fixing this issue.

https://t.co/nSqu8iLnu1

[ChartMogul Status @ChartMogulOps]

[Investigating] Delays in data processing (#62479)

The issue was identified and a fix is in progress. During the window we apply the fix to one of our databases, a small portion of accounts will experience delays in dat…
https://t.co/VpHAXh2xXK

[ChartMogul Status @ChartMogulOps]

[Issue] Delays in data processing (#62479)

We currently investigating some delays on data processing across our pipeline and data imports.

https://t.co/VpHAXh2xXK

[ChartMogul Status @ChartMogulOps]

@michelluarasi I'm sorry to hear this! Would you be able to please send us an email at [email protected] so that we can take a look at this further?

[ChartMogul Status @ChartMogulOps]

@gmcconnaughey I'm sorry to hear this! Would you be able to please send us an email at [email protected] so that we can take a look at this further?

[ChartMogul Status @ChartMogulOps]

[Resolved] Data processing delays (#60661)

Database and processing queues are back to normal.

https://t.co/QYeFaAcIpI

[ChartMogul Status @ChartMogulOps]

[Issue] Data processing delays (#60661)

Inefficient query is causing a delay in processing. We are deploying a fix, so backlog should be processed soon.

https://t.co/QYeFaAcIpI

[ChartMogul Status @ChartMogulOps]

[Issue] Exports delivered via email has high failure rate. (#59842)

All exports that get delivered via emails are failing due to a change in configuration. We are investigating the root cause and hope to fix it soon. All…
https://t.co/XilAT5k9o6

[ChartMogul Status @ChartMogulOps]

[Resolved] Data processing delays (#59169)

We have identified and resolved all issues and processing is now up-to-date.

https://t.co/eAWnajRQPn

[ChartMogul Status @ChartMogulOps]

[Monitoring] Data processing delays (#59169)

Performance issues with the data processing pipeline were identified and mitigated. We are processing at full speed now, and all the delays will recover in the next 2 hours.
…
https://t.co/eAWnajRQPn