@xeclectron Hi Alex, we're following you and so hopefully you can see an envelope when you look at our profile. Failing that, feel free to call us on 0800 032 9999 and we'll be happy to look into your account for you. *DF
@Vlad91367076 Hi Vlad, we have responded to your previous message, but please feel free to contact the team on 0800 032 9999 if you wish to discuss further. ^JL
@Vlad91367076 Hi there Vlad, we're sorry you feel this way. Ways in which you can change the nominated account depends on the type of account you have with us. We can also request further information when making this change, which includes printing and sending a form to us. ^JL
20/02/2026: We are aware of an issue currently affecting the website and we're working hard to rectify this as soon as possible.
Thank you for your patience.
@everettcj Hi Clive,
We are aware of an issue currently affecting the website and we're working hard to rectify this as soon as possible. Please call our team on 0800 032 9999 if you need further support. Thank you. ^Joe
@BurntToastUK12 Hi there, thanks for contacting. We are aware of an issue currently affecting the website and are working hard to rectify this. Please call our team on 0800 032 9999 if you need further support. Thank you. ^JL
@CricketDrew Hi Drew, thanks for the suggestion. We are always looking for ways of improving our customer experience, and any new updates or features will be communicated accordingly. ^JL