We’ve identified and fixed the issue causing trouble for our customers earlier this evening. Things should now be back to normal. We’re sorry for any trouble this may have caused you.
@SteSharp1337 Hi @SteSharp1337 If you've been informed your account is currently under review, then one of our dedicated team members will reach out as soon as there's an update. Thank you for your patience - Jaydene
@Gcjointer Hi @Gcjointer. We're sorry you're having trouble with our app, could you please give us a call on 0800 376 3333? A member of our team will be happy to assist you. - Brett
@MrStardust50 Hi @MrStardust50, the qualification for the new cashback begins 01 June 2026, and you'll start earning the new 2% rate from 01 July 2026. - Brett
@AsquithWest Hi @Asquithwest, if you have been told your account is under review then a member of our team will be in touch as soon as they have an update. - Bret
@HeyMissPrice Hi Emma, please ask your son to give us a call on 0800 376 3333 within the UK, or +44 203 493 0829 from abroad, and we will be able to assist them further. - Sophie
@MiddleRangeKing Hi there, we're sorry you've had this experience. Please give us a call on 0800 376 3333 and a member of our team will help support you with getting back into your app. - Sophie
@themandiespence Hi Mandie, if you are experiencing technical difficulties please give us a call on 0800 376 3333 and a member of our team will be able to look into this for you. - Sophie
@SAUDJAWED4 Unfortunately, we do not have access to this information. Please wait for a member of the team to call and discuss this further, we appreciate your patience with us on this matter. - Thanks, Jaydene
@technowgb Hi @technowgb
Sorry you are having issues opening an account with Chase. Can you please give us a call on 0800 376 3333 to discuss the matter further.
Jack.
@cmackreath6033 Hi @cmackreath6033
We are limited to what we can do via social media, and we are unable to assist with account-specific queries. Please contact our support team on 0800 376 3333, or +44 203 493 0829 from abroad, where they will be able to look into this for you.
- Liam
@Derri95 Hi @Derri95
We have no reports of our app being down. If you continue to encounter this issue, could you please give us a call on 0800 376 3333, one of our specialists would be more than happy to assist you further.
- Liam
@itreallyisAnne Hi Anne!
I am sorry that you have been having trouble accessing your Chase app. If you continue to encounter this issue, could you please give us a call on 0800 376 3333, one of our specialists would be more than happy to assist you further.
- Liam
@nickholding01 Hi @nickholding01
I am sorry that you are unable to log into your Chase app with your fingerprint. If you continue to encounter this issue, could you please give us a call on 0800 376 3333, one of our specialists would be more than happy to assist you further.
- Liam
@NathFerguson Hi @NathFerguson
If you want to change you telephone number, could you please give us a call on 0800 376 3333, one of our specialists would be more than happy to assist you further.
- Liam