@Delta Message: I just want to give a compliment to one of your employees. Cathy Engle, an exceptional woman who cares about your company. Her employee ID is 435354. I hope you recognize her and use her as an example as how customers should be treated.
@potterybarn still on hold, still waiting for a representative, why do I forget what an awful experience it is making any kind of purchase through you?
@potterybarn Why are you asking me to send you an email, after I’ve held on the phone for a representative for over an hour and you still don’t respond? @potterybarn