Checkatrade

[Checkatrade @Checkatrade]

@Jamesro59464713 We’re sorry you’ve had trouble getting through. We understand how frustrating this is.

Please send us a DM with more details about the issue you’re having. We’ll take a look and see if we can put you in touch with the right team to help.

Thanks,
Checkatrade Team

[Checkatrade @Checkatrade]

@scofie Hello Keith - please get in contact with our customer service so we can assist you. ⚒️

[Checkatrade @Checkatrade]

@IanBrow82583091 Hi Ian,
I'm so sorry you have not had a great experience, and I am keen to look into these concerns raised.

It would be super helpful if you could share the name of your company, so I can locate your account with us and check into these matters. - Amber

[Checkatrade @Checkatrade]

@Abcmsaj Hi, we’re not able to accept anonymous reviews as all feedback needs to be verified. However, please reach out to our complaints team at https://t.co/9ZMgjUXwUt or call 0333 014 6190 — they’ll talk you through your options.

[Checkatrade @Checkatrade]

@ecocarpet_ltd Really sorry you’ve been locked out and haven’t had the updates you were promised, we know how frustrating that is. Please reach out via https://t.co/9ZMgjUWZ4V or call 0333 014 6190 to escalate. We want to get this sorted for you.

Checkatrade Team

[Checkatrade @Checkatrade]

@nickynoble Really sorry you've had this experience, it’s not what we aim for. Please DM us your company name, or call 0333 014 6190 so we can sort this urgently. You can also reach our team via: https://t.co/Hyh3REFJH8.

[Checkatrade @Checkatrade]

@milli_e17 Thanks for getting in touch. We’re aware of the current login issue — it’s with one of our external partners, and their team is working on a fix.

Really sorry for the disruption. We’ll keep you updated and let you know as soon as it’s resolved. Thanks so much for your patience!

[Checkatrade @Checkatrade]

@jippo1975 Hi Justin. We’re aware of the current login issue — it’s with one of our external partners, and their team is working on a fix.

Really sorry for the disruption. We’ll keep you updated and let you know as soon as it’s resolved. Thanks so much for your patience!

[Checkatrade @Checkatrade]

@Emrog4 We take concerns like this seriously and we’d really appreciate the chance to look into it properly. Please give us a call on 02394 212563. We’ve got a dedicated team who will investigate this in detail.

We rely on feedback like yours to make sure our standards are upheld.

[Checkatrade @Checkatrade]

@stuartay4646 Hi Stuart, please reach out to our support team on 02394 212563 or drop us a DM with your complaint details so we can look into this further!

[Checkatrade @Checkatrade]

@MissSmallVoice Pop it under garden maintenance and trades who specialise will be listed, you can then reach out to them directly. Or post your job here and let them come to you 👉 https://t.co/qVUW78efnG

[Checkatrade @Checkatrade]

@sjh_phg Hi Sean, to clarify, all members are sent an automatic renewal email around a month before their renewal date. This email includes the specific deadline for contacting us if you wish to cancel. If there’s anything else we can help with, please get in touch directly.

[Checkatrade @Checkatrade]

@TheGTRider Thanks for flagging this. If a company is using our logo but isn’t listed on Checkatrade, we definitely want to investigate.

Could you please share any screenshots or further details via our contact form? You can do that here: https://t.co/hl0lqUc4xv

We’ll take it from there.

[Checkatrade @Checkatrade]

@gavjs Hi, we're extremely concerned to hear of the issues you've had.

Please use this link to find out what to do to resolve any issues you may have: https://t.co/KRRdzBiPH8.

Our team are available on 0333 014 6190 and will be happy to assist and discuss next steps.

[Checkatrade @Checkatrade]

@scotty_forsyth Hi Scotty, if you have a query regarding your account please send us a direct message with your company name, date of birth and postcode and we can look into it for you!

[Checkatrade @Checkatrade]

@AHJLTD1621 Hi Ayman, We have reached out to you via Facebook, please check your DM's 🙂

[Checkatrade @Checkatrade]

@alyblod2 Hi, we're concerned to hear you've had some problems.

Please use this link to find out what to do to resolve any issues you may have: https://t.co/KRRdzBiPH8

[Checkatrade @Checkatrade]

@Doublebucket1 Thank you for getting in touch. Could you please send us a private message with more details, including the postcode of the property, so we can look into this as a priority?

[Checkatrade @Checkatrade]

@Rainnie2011 Reviews are a tool to help consumers make an informed decision on who they choose. If a trade has behaved in an unacceptable way, please alert the team to this either by phone or via the website. We want to support you and ensure this behavior is addressed as quickly as possible.

[Checkatrade @Checkatrade]

@chloejanehood Hi Chloe, please get in touch with the team as you may still be able to go through our Guarantee Scheme. They are available Mon-Fri 9am-5pm on 02394 212 563.